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Customer Success Associate

Requirements and responsibilities

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Voice123

Customer Success Associate

Posted by

Maria Alejandra Lozano

Mariana Paola Scaffo Birriel

The 'Role' field is required.

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Full-time

Legal agreement: Depends on the location of the candidate

Currency exchange and taxes to be paid by:

Depends on the location of the candidate

Compensation USD18K/year

Non-negotiable

The 'Compensation' is required.

Remote (specific timezone)

GMT-09:00 to GMT-05:00

The 'Location' is required.

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Posted about 5 years ago

Requirements and responsibilities

•Communicate with users who need support. Our main tool is Zendesk. • Write emails, take live chats, and call users to ensure that every voice over project gets the voice over it needs. • Deal with complex client requests and manage projects that need attention. • Offer assistance and provide solutions to users when something goes wrong. • Provide each and every customer with the highest quality service and a happy, memorable experience. • Manage your own OKRs, KPIs, and roadmaps. • Inbound/outbound sales efforts. • Run weekly experiments to discover new sales solutions.

Requirements

Skills wanted:

No experience, but interested

SQL

Zendesk

1+ year of experience required

Communicative competence

Customer service

ProActive

Language(s) required:

Meet your team

Team members:

Reece Richardson Verified

Client Key Account Manager at Voice123

Rolf Veldman Verified

CEO of Voice123 | Remote leader | Board game enthusiast!

Maria Alejandra Lozano Verified

Operations & Marketing

Rocío Pérez Verified

Industrial engineer

Mariana Paola Scaffo Birriel Verified

I consider myself to be a proud Service provider, problem solver, empathetic and resourceful.

Mariana Scaffo Verified

Customer Success lead at Voice123. Motivated to maintain customer satisfaction. Reliable and driven.

Discover your cultural fit with the team

Job post admins:

Maria Alejandra Lozano Verified

Operations & Marketing

Signalers: 1.3K

User since: Jun 2018

Rocío Pérez Verified

Industrial engineer

Signalers: 1.1K

User since: Sep 2017

email verified

Mariana Paola Scaffo Birriel Verified

I consider myself to be a proud Service provider, problem solver, empathetic and resourceful.

Signalers: 107

User since: Apr 2020

Mariana Scaffo Verified

Customer Success lead at Voice123. Motivated to maintain customer satisfaction. Reliable and driven.

Signalers: 646

User since: Mar 2018

email verified

About Voice123:

Our mission is to craft the future of the voice-over industry and lead where others follow. 15 years ago, Voice123 pioneered online voice casting by creating the first platform of its kind that could help voice actors start, build, and consolidate a successful, life-long career. Working at Voice123 means you will be surrounded by proven entrepreneurs who are eager to teach and hungry to learn. We love our team members and encourage their personal and professional development inside and outside the company. Our team is totally committed to helping our substantial roster of voice actors and clients succeed.

Job benefits for full-time members:

Reputation:

Signalers: 9.9K

learn more about Voice123

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To edit the organization's information go to Voice123's team genome.

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Manage team members

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Team members:

Leader

Rolf Veldman

Reece Richardson

Maria Alejandra Lozano (Job poster)

Rocío Pérez

Mariana Paola Scaffo Birriel

Mariana Scaffo

Need assistance?

CHAT WITH US

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Job post admins:

Leader

Maria Alejandra Lozano (Job poster)

Rocío Pérez

Mariana Paola Scaffo Birriel

Mariana Scaffo

Need assistance?

CHAT WITH US

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Stats

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229 job opening visits

Applications

71% from previous stage

163 candidates reached this stage

Pre-screenings completed

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123 candidates reached this stage

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24 candidates reached this stage

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