UX Research Manager at Postman

• Manage overall UX Research and usability testing in support of the Postman design and development process • Be able to manage a high volume of unmoderated / automated testing for a complex product • Organize, communicate, and maintain testing and research requests and schedule in a multi-team environment • Manage all aspects of UX research including surveys, polls, test criteria, design, moderated and unmoderated test management, • Understand how and when to review log files for user behavior • Develop and distribute regular research reports including detailed findings, insights, and recommendations • Manage a team of UX Researchers to support multiple, concurrent projects • Develop and maintain baseline reports and criteria to continually improve product usability • Based on research outcomes and findings, work with research and design teams on recommendations for changes to improve usability, overall experience, and efficiency • Help maintain a CRM based, volunteer recruitment process for research volunteers • Advise on test environments and models including early wireframe, prototype, beta environment, and sometimes production • Be an advocate for UX Research internally at Postman and periodically present usability findings and the benefits and impact of early and ongoing research • Socialize and collaborate with multiple teams to share larger research findings • Collaborate across support, success, marketing, product teams, and other customer facing touchpoints to manage combined user outreach in a coordinated and efficient manner

UX Research Manager

Responsibilities

Skills wanted:

Language(s) required:

Abhinav Asthana

Mariajosé Gómez Verified

About Postman:

mission:

www.postman.com/

Admin access needed