L1 Help Desk Support / Service Desk Support (Contract) at Eversoft IT Technologies | Torre
L1 Help Desk Support / Service Desk Support (Contract)
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L1 Help Desk Support / Service Desk Support (Contract)

Eversoft IT Technologies
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Freelance
Recurrent
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Remote (anywhere)
Shared by
Juan Fernando Domínguez
 8 days ago

Responsibilities

We are looking for a L1 Help Desk Support / Service Desk Support professional to provide first-level technical assistance to end users and ensure timely resolution of common desktop and Microsoft technology issues.Receive and respond to end-user support calls and requestsTroubleshoot common Windows desktop & Microsoft application issuesIdentify user problems and perform basic troubleshootingResolve issues within L1 support scopeCreate and maintain accurate support ticketsDocument symptoms, troubleshooting steps, and resolutionsDetermine when escalation to L2 or another technical team is requiredFollow established troubleshooting procedures and knowledge-base articlesCommunicate professionally with end usersProvide complete documentation when escalating unresolved issuesTypical L1 Support IssuesWindows Desktop IssuesMicrosoft ApplicationsPassword & Account IssuesBasic Connectivity ProblemsSoftware/Application TroubleshootingDesktop ConfigurationPrinter & Peripheral IssuesGeneral User Access IssuesIdeal Candidate: Someone with strong troubleshooting skills, excellent communication, customer-service orientation, and hands-on experience supporting Windows/Microsoft end-user environments.
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