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Responsibilities
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions of bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team.How You'll Make an Impact:As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.Our Customer Onboarding Team:As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto “more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.What You Bring to the Team:Facilitate client onboarding, training, and ongoing support via video, phone, and email.Resolve customer inquiries and troubleshoot escalated issues across multiple channels.Partner with Sales to define success, demonstrate ROI, and drive retention.Build strong client relationships to encourage loyalty and promote product adoption.Develop a deep understanding of Cloudbeds’ products and customer needs.Contribute to training materials and stay updated on system changes.Record activities in Salesforce, gather feedback, and share insights for product improvements.What Sets You Up for Success:Communicate product offerings clearly and synthesize feedback for internal teams.Share customer insights and opportunities across departments to drive alignment.Manage multiple projects or accounts with strong organizational and proactive skills.Empower clients to become self-sufficient during onboarding and beyond.Deliver exceptional communication with empathy and a customer-focused approach.Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.Have at least 2 years of relevant industry experience in customer-facing roles.Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $55,000 and $77,000 USD (The salary is only for US-based candidates).What to Expect - Your Journey with UsBehind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel.Discover our Benefits:Remote First, Remote AlwaysPTO in accordance with local labor requirementsMonthly Wellness Fridays - enjoy an extra-long weekend every monthFully Paid Parental LeaveHome office stipend based on country of residencyProfessional development courses in Cloudbeds UniversityAccess to professional development, including manager training, upskilling and knowledge transferEveryone is Welcome - A Culture of InclusionCloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity
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