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About the roleOur QA-Core team exists so that every engineering team at Upgrade can test their software quickly and have confidence in the results. We are looking for a Senior QA Automation Engineer to design and build test automation infrastructure, tools, and agentic solutions to increase engineering productivity. This is not a traditional product QA role — it is a "build" role. You will work closely with our product teams to understand their automation needs, design services from scratch, deploy them to production clusters, and take ownership of them.What you will doDesign and take ownership of the automation framework for functional and performance testing.Build agents to automate existing QA/testing workflows and reduce engineering friction.Build the applications and services that automation depends on, deploy them, and operate them in production environments.Lead prototypes to completion. Build demonstrations in a timely manner, gather feedback from the teams that will use them, and iterate through successive versions until they are robust, monitored, and functioning with mature quality.Identify gaps in existing frameworks and tools, and iterate toward solutions that bridge them.What we are looking for5 to 7+ years of experience in building production software, with demonstrated expertise in test infrastructure, test frameworks, and developer tooling, as well as a good working knowledge of platform engineering.Proven experience in building agentic solutions and test automation frameworks from scratch — designed, delivered, iterated, and adopted as part of other engineers' way of working.Proficiency with agentic coding tools as part of your daily work: ability to orchestrate multiple agents to execute tasks and review agent-generated pull requests (PRs).Hands-on experience with microservices, Kubernetes, and deployment lifecycle management.Ability to transform an ambiguous problem statement into a scoped and defensible solution, autonomously.What we offerCompetitive salary and stock option planMedical, dental, and vision insurance coverageFlexible paid time offOpportunities for growth and professional developmentPaid parental leaveHealth and wellness initiativesLanguageEnglish is required for this position, as it involves interacting with staff at Upgrade's offices worldwide.Environmental & Working ConditionsWork is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position.Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings.Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.
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