About the job: - We are a growing digital marketing agency in Australia (Karma Media) looking for a technically savvy Digital Marketing Account Manager who wants to own client operations end-to-end. About the Role: - You will sit between our clients and our specialist team, making sure nothing gets lost, clients feel looked after, and projects move forward quickly. - This is a client-facing operations role for someone who loves both hands-on marketing work and coordinating a team. Key Responsibilities: - Own client communication across WhatsApp and email. - Manage new client onboarding from start to finish. - Turn client requests into clear projects and internal tasks. - Set up and troubleshoot Meta Business Manager, Pages, ad accounts, and Pixels. - Assist with Google Ads, tracking, CRM, and landing page setup. - Coordinate media buyers, designers, developers, and other specialists. - Jump on Zoom calls with clients to resolve access or technical issues. - Manage reporting dashboards and performance updates. - Take ownership of problems and drive them through to resolution. Requirements: - Has digital marketing agency experience. - Understands Meta Ads and Google Ads hands-on. - Is highly comfortable with Meta Business Manager. - Communicates confidently and professionally with senior clients. - Loves operations and project management. - Is comfortable with AI and modern marketing tools. - Takes ownership rather than simply forwarding messages.

Digital Account Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

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