David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisor for their office in Lisbon. Position: Customer Service Advisor Location: Lisbon, Portugal Work model: RemoteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Provide customer support through inbound calls and emailsDeliver exceptional customer service and ensure customer satisfactionHandle customer enquiries via phone and emailStrive for continuous improvement in customer satisfactionPrepare, maintain and review purchasing files accuratelyCommunicate with customers via email or chat to provide product informationProcess customer ordersManage account cancellationsAddress and resolve customer complaintsIdentify cross-selling opportunities where relevant.REQUIREMENTS:Native-level proficiency in Polish, with excellent written communication skillsGood command of English (minimum B2 level)Strong customer service skillsExcellent communication skillsCustomer-focused approachAbility to handle customer enquiries professionallyStrong attention to detail and accuracyAbility to manage customer complaints effectivelyExperience in cross-selling is an advantage.BENEFITS:Modern office in a city center with open spaces, easy to access with public transportationComprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplaceFull-time employment in LisbonOpportunity to work with a renowned international pet supplies companyInternational and multicultural working environmentSupport from colleagues with coaching and mentoring opportunitiesHealth and Wellbeing initiativesMonthly meal allowanceAnd much more!!! Fully Remote

Customer Service Advisor (Polish)

Emma

Responsibilities

Skills wanted:

Language(s) required:

David Kennedy

David Kennedy

About David Kennedy Recruitment:

mission:

Job benefits for full-time members:

www.davidkennedyrecruitment.com/

Admin access needed