IT Operations Specialist (Remote) at Verse.ai

- Fully remote position - Competitive compensation and benefits - Opportunity to work with cutting-edge technology - Supportive and inclusive work culture We are looking for an IT Operations Specialist to join our Engineering team. As an IT Operations Specialist, you will be responsible for managing IT service desk, vendor and systems management, asset management, IT security and compliance. This is a fully remote position with a competitive compensation package and the opportunity to work with cutting-edge technology in a supportive and inclusive work culture. Responsibilities: - Assessing service desk needs and making recommendations for staffing and support - Providing support, guidance, and troubleshooting to team members through internal messaging - Establishing a ticketing system for all types of IT support requests - Educating the company on where to go for different types of support - Creating and maintaining IT support articles and resources for company intranet - Managing software licenses for all vendors and conducting software audits - Overseeing the vendor vetting process and serving as the primary point of contact with IT and security vendors - Managing policies on device replacement and defining company standards for systems, equipment, and software - Executing on company objectives around security of network, systems, and enterprise information - Writing IT policies regarding operational procedures - Bachelor’s Degree in Computer Science, Business Information Systems, Management Information Systems, or related field - Minimum 4 years of hands-on IT operations experience required - Prior experience with SAML/SSO (preferably Okta) required - Prior experience with managing VPNs required - Concrete understanding of software development life cycle - Bias towards automation - Excellent strategic thinking skills with demonstrated ability to successfully create and implement both short-term and long-term plans to support business needs - Ability to establish collaborative working relationships with internal and external stakeholders - Ability to handle tickets and troubleshooting requests in a timely manner - Must be available after hours for systems emergencies - Willingness and ability to work hands-on and with a sense of urgency in a fast-paced, entrepreneurial environment - Excellent communication and organizational skills with the ability to self-manage and meet deadlines

IT Operations Specialist (Remote)

Responsibilities

Skills wanted:

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About Verse.ai:

mission:

verse.ai

Admin access needed