Location: Remote (LATAM preferred).
Type: Full-Time.
Reports to: CFO.
About bylittle.
bylittle is a fully remote eLearning startup with a team of 20+ creatives, educators, and strategists. We build high-quality eLearning courses, videos, and animation content that empower people to learn and grow. We foster a culture where staff and freelancers feel supported and inspired.
About the Role.
We are looking for a Strategic Operations Manager to own both the design and execution of our delivery systems. You will build scalable frameworks and ensure they operate smoothly in practice.
What you'll do:
* Architect operational systems, SOPs, dashboards, and tooling for predictable, high-quality delivery.
* Lead planning cycles and support real-time execution with clear frameworks, KPIs, and accountability.
* Align cross-functional teams across Sales, Finance, HR, and Delivery to ensure scope, pricing, and capacity are coordinated.
* Turn strategic processes into daily team habits, enforce QA, and mitigate delivery risks.
* Own project intake, triage, and sales-to-delivery handoffs.
* Coach Team Leads and operational teams to adopt tools and frameworks.
Key Responsibilities:
* Build scalable processes across delivery, staffing, QA, and tooling.
* Align pricing, scope, and capacity with Sales, Finance, and Delivery.
* Lead system implementation and change management initiatives.
* Define organizational structures, role clarity, and career paths as we scale.
* Drive visibility into project health, margin, and team performance.
* Build, maintain, and enforce SOPs, QA checklists, and delivery workflows.
* Track project capacity, resourcing, and feasibility; flag risks early.
* Monitor project timelines, QA, and team performance, providing weekly actionable updates to leadership.
* Ensure all projects are set up correctly in Productive.io, including naming, tags, timelines, and ownership.
* Lead coaching and onboarding for Team Leads and operational team members.
* Translate strategic priorities into actionable delivery systems and habits.
Must Have Skills and Experience:
* 5+ years in Operations, Strategy, or Program Management.
* Experienced in both strategic operations and day-to-day delivery management.
* Experience leading cross-functional systems across departments.
* Advanced English (written and spoken).
* Experience in a fully remote company.
* Strong analytical, communication, and implementation skills.
* Comfortable working remotely with GMT-6.
What We Offer:
* 100% Remote Work.
* 10 Days PTO + 10 Paid Holidays.
* Birthday Off (Paid).
* 2 Paid Sick Days.
* Quarterly Team Activities.
* Career Development Plan.
Compensation:
Monthly salary based on experience and region; share expectations in application.
Our Company Expectations:
* Live our mission and embody our values.
* Model collaboration, inclusion, and continuous learning.
* Commit to psychological safety and client trust.
* Maintain high standards in internal and client-facing work.
* Embrace feedback as part of everyday growth.
