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Posted 6 months ago
Requirements and responsibilities
About the Role:The Senior Product Operations Manager is a senior execution role at Quandri, responsible for ensuring our product runs smoothly, issues are resolved efficiently, and our team can focus on delivering exceptional user experiences. You will be the operational backbone that keeps our product healthy and our cross-functional teams aligned, while driving operational excellence across our expanding product portfolio.Reporting to the VP of Product, you will own complex operational frameworks, manage critical escalations, and serve as the primary operational expert for our most challenging production issues. Your expertise will be vital in maintaining product reliability while supporting our rapid growth and expanding customer base.What you'll do:Product & Engineering Process Ownership: Standardize and own product development processes including feature request intake, prioritization frameworks, and release management across all product linesAI-Driven Process Innovation: Continuously identify opportunities to leverage AI for automating workflows, improving decision-making, and enhancing operational efficiency across all areas of responsibilityLinear Administration & Optimization: Own Linear configuration, workflows, and best practices, ensuring the product and engineering teams have efficient systems for tracking and executing workAdvanced Issue Management & SLAs: Own triage and management of complex SLAs for bugs requiring Product team attention, including enterprise-level escalations and critical production issuesProduct Analytics & Dashboards: Build and maintain comprehensive dashboards for product usage, feature adoption, KPIs, and operational health using tools like Databricks and MixpanelQuarterly Planning Operations: Organize and facilitate quarterly planning processes including scheduling, preparation, documentation, and ensuring smooth execution of planning cyclesRelease Management Excellence: Lead release readiness reviews, maintain launch quality checklists, coordinate complex go/no-go decisions, and ensure cross-functional team readiness for new releasesCross-Functional Coordination Leadership: Serve as senior liaison between Product, Engineering, Support, and other teams during major incidents and complex operational challengesFeature Request Management: Set up and maintain systems for feature request intake, triage, and prioritization to support product decision-makingCustomer Impact Management: Coordinate customer communications during major incidents and own customer-facing metrics monitoring and escalationPost-Mortem Leadership: Conduct thorough post-mortems for complex incidents and ensure systematic organizational learning and process improvementOperational Intelligence: Provide advanced operational insights to inform product roadmap decisions and strategic planningThe right person for this role will have:8+ years of experience in product operations, technical program management, or similar role with demonstrated expertise in complex environmentsAI-first mindset with demonstrated track record of using AI tools to solve problems, automate workflows, and drive operational improvements before considering traditional approachesProcess design expertise with proven track record standardizing product development processes, intake systems, and prioritization frameworksCreative problem-solving with AI with ability to identify non-obvious opportunities where AI can eliminate manual work, improve accuracy, or enhance decision-makingAdvanced workflow optimization with proven experience building and optimizing sophisticated workflows in Linear, Jira, or similar project management toolsExpert analytical skills with experience building dashboards for product metrics, KPIs, and operational health using analytics platformsComplex SLA management with experience managing enterprise-level SLAs and coordinating sophisticated cross-functional incident responseSenior stakeholder management with ability to work effectively across technical and non-technical teams at all organizational levelsAdvanced process improvement with track record of identifying and implementing complex operational improvements and driving excellence at scaleIndependent execution with ability to manage complex, multi-month operational initiatives with minimal oversightBonus points if you have:Proven AI automation implementations with specific examples of using AI to automate operational processes, generate insights, or improve team productivityAnalytics platform experience with familiarity with Databricks, Mixpanel, or similar product analytics and data platformsScale-up experience at high-growth technology companies with experience managing operations through rapid scalingAdvanced support operations with background in customer support or technical support operations at enterprise levelComplex monitoring expertise with familiarity with advanced monitoring tools, alerting systems, and predictive analyticsPost-mortem expertise with extensive experience with sophisticated post-mortem processes and root cause analysisSenior PM collaboration with extensive experience working closely with senior Product Management teams and executive stakeholdersInsurance domain knowledge with understanding of regulated industry operational requirementsOur guiding principles:Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don\'t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.Be curious. We understand the world by being curious and asking why. We aren\'t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don\'t take someone\'s word for it or the answer because that\'s how we do it. Understand why and dig deep.Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.Act like an owner. We\'re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.Compensation and benefits:The range for base pay is $136,000 to $171,000CAD which is dependent on level of experience and performance.Enhanced employee stock options reflecting senior roleComprehensive health benefits, including Lifestyle Spending AccountFour weeks of paid vacation per yearWork anywhere in the world for 60 days of the yearParental leave top-ups: 6 months for birthing parents, 8 weeks for non-birthing parents (up to $100,000 annual salary)Closing description:Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.Don\'t let impostor syndrome stop you from applying. Great people sometimes don\'t have the right experience. If you think that you\'ll be amazing at this role then we encourage you to apply.AI disclaimer:We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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