Product Support and Operations Specialist
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Full-time
Compensation
USD55k - 65k/year
Posted about 3 years ago
Responsibilities
Via is using technology to transform transportation around the world. They pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility. They offer world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
As a Product Support and Operations Specialist, you’ll provide consistently outstanding support to Via’s partners who power mobility and transportation networks with our technology. This customer-facing position is all about building the best possible connection between our partners and our Product & Engineering Team.
Responsibilities:
- Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices to be able to resolve partners’ issues
- Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
- Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
- Nurture close relationships with partners to become a trusted advisor