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Posted 6 months ago
Requirements and responsibilities
Our StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa.As an Operations Support Administrator, you’ll play a key role in ensuring Zopa’s compliance with the UK GDPR and Data Protection Act 2018. You’ll manage and process Data Subject Access Requests (DSARs) and other privacy-related administrative tasks, supporting our customers’ right to access their personal data.You’ll work closely with the Privacy, Compliance, and Customer Service teams to make sure that all requests are handled securely, accurately, and within statutory timeframes — helping Zopa maintain its commitment to transparency, trust, and data protection excellence.Working Pattern:Monday - Friday - 09:00 – 17:30A day in the life:Manage DSAR Requests: Review, log, and process new Data Subject Access Requests, ensuring all are handled in line with GDPR timelines and Zopa’s internal policies.Data Retrieval and Review: Identify, gather, and collate relevant data from internal systems, ensuring that only accurate and necessary information is disclosed.Data Redaction & Security: Apply redaction processes where required to protect the privacy of other individuals and sensitive information before disclosure.Ensure all data transfers and communications follow secure methods and meet GDPR requirements.Stakeholder Collaboration: Liaise regularly with the Privacy and Compliance teams on complex or high-profile cases, escalating where necessary.Partner with IT, Legal, and Operations teams to resolve data retrieval or access challenges.Customer and Third-Party Communication: Communicate with customers and authorised representatives regarding the progress of their DSARs, ensuring clarity and compliance.Process Improvement: Support ongoing reviews of DSAR handling procedures to ensure continuous improvement, operational efficiency, and full GDPR alignment.Contribute to internal documentation updates and staff awareness on data handling best practices.Incident and Issue Management: Troubleshoot customer or third-party issues (e.g., access to encrypted files) and report any data-related incidents promptlyAbout you:Demonstrated experience in a customer-focused administrative or compliance environment.Knowledge of GDPR principles, particularly individual rights and DSAR processes(training can be provided).Strong attention to detail, able to manage sensitive and confidential data appropriately.Excellent written and verbal communication skills with a professional, empathetic approach.Comfortable working collaboratively across teams and functions.Skilled in prioritising multiple requests to meet strict deadlines.Competent in using Microsoft Word, Excel, and data management systems.Proactive, process-driven, and confident in identifying opportunities to enhance data governance and privacy processes.Passionate about upholding customers’ rights and ensuring the organisation remains compliant, transparent, and trustworthy.Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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