Key Responsibilities:
• Act as the escalation point for complex technical issues (servers, network, cloud, security) reported by Tier 1 and Tier 2 teams.
• Administer and troubleshoot Windows Server environments (Active Directory, DNS, DHCP), virtualization platforms (VMware, Hyper-V), and cloud services (Azure, AWS).
• Manage and configure network infrastructure, including firewalls, switches, routers, VLANs, and VPNs.
• Implement and maintain Microsoft 365 / Office 365, hybrid cloud solutions, and backup/disaster recovery technologies.
• Create documentation, best practices, and knowledge base articles; mentor junior technicians.
• Work directly with clients onsite when required, including site surveys, project design, and pre-/post-sales technical support.
Required Qualifications & Skills:
• 5+ years of experience in IT support engineering within an MSP environment.
• Strong hands-on experience with Windows Server, Active Directory, Hyper-V/VMware, and Azure or AWS.
• Network and security experience with firewalls, switches, routing, VLANs, and VPNs.
• Experience with RMM/PSA tools (e.g., Kaseya, Autotask, Datto) is a plus.
• Excellent problem-solving, documentation, and client communication skills.
• Certifications such as CompTIA Network+/Security+, Microsoft, or Cisco are preferred.
