Account Manager at Payplug | Torre
Account Manager
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Payplug

Account Manager

Payplug
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Hybrid (Paris, Île-de-France, France)
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Posted almost 3 years ago

Requirements and responsibilities

Payplug is a French payment solution designed for merchants, e-merchants of all sizes and fintechs. With our cutting-edge technology platform, our conversion tools and our unique mastery of the payment chain, we invite you to aim for the best, and more. Payplug is a team of 350 passionate people dedicated to achieving your greatest ambitions. We currently support 16,000 SMEs such as Hast and Plantes pour tous, but also large groups like Maisons du monde, Veepee and kiwi.com. Payplug has been part of the BPCE Group since 2017. At Payplug, Customer Success goes beyond the name of the team in charge of merchant support, it is also a state of mind that involves the entire company. Thus, we have a very demanding vision of daily relations with merchants using our solution. Our human, competent, constructive and demanding approach is a real lever of differentiation on a very competitive market. You will be the main point of contact for French VIP merchants using the Payplug solution. Responsibilities: - Accompany merchants - Ensure daily relationship with French VIP merchants by positioning yourself as an expert in omnichannel and payment - Provide personalized assistance during the creation and activation of accounts - Manage offers and renegotiations, follow-up of the integration of the solution and disputes - Identify potential upsells on different Payplug products and alternative payment methods then ensure commercial negotiations - Accompany merchants to enable them to optimize and develop their sales thanks to Payplug by recommending payment strategies adapted to their activity - Work daily on merchant satisfaction and churn prevention thanks to good collaboration with Payplug's sales and risk teams - Work in collaboration with the Product and Data teams to identify and relay the growing requirements of our merchants - Establish a reporting of activity and follow-up of merchant activity within the Customer Success team and Payplug - Be in lead within the Customer Success team on cross-functional projects
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