What you'll be doing:Own all aspects of Sword’s new customer implementation process - from sales handoff through launch and transition to our CSM teamWork in tandem with Customer Success, Marketing and customers teams to align on strategies to effectively engage customer populationsMaintain and increase extremely high implementation satisfaction scoresDevelop our project management processes for implementations including project plans, milestones/deliverables, risk mitigation strategies, communication standards and moreHelp serve as an executive sponsor externally, building relationships and resolving issues and challenges that arise during the implementation processMentor and coach new or less-experienced team members to facilitate successful achievement of team goalsWhat you need to have:5+ years experience managing implementations or a similar operational function in client-facing capacity, specifically managing health plans or working at a health planDeep knowledge of health plans and/or employer benefits space (you understand HIPAA)Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timingExcellent interpersonal and communication skills, including delivering presentations and persuading both upper management and less-experienced team membersHigh responsiveness and resourcefulness - ability to quickly develop and implement creative solutionsAbility to simultaneously lead long term strategic planning as well as day-to-day tactical initiativesAbility to effectively operate in fast-paced, high growth environmentsWhat we would love to see:Critical thinking / problem solving skillsProficiency with SalesforceAbility to quickly learn internal configuration toolsSalary range: €119,490 - €187,770 a yearThese compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.US - Sword Benefits & Perks:Comprehensive health, dental and vision insurance*Life and AD&D Insurance*Financial advisory services*Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*Health Savings Account*Equity shares*Discretionary PTO plan*Parental leave*401(k)Flexible working hoursRemote-first companyPaid company holidaysFree digital therapist for you and your familyEligibility: Full-time employees regularly working 25+ hours per weekNote: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Senior Implementation Manager, Health Plans

Emma

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