Community Support Manager at InVision | Torre
Community Support Manager
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InVision

Community Support Manager

InVision
Posted by
Esteban Arriaga
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Full-time

Legal agreement: Employment

Compensation
USD60k - 80k/year
Non-negotiable
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Set, plan and implement community-based strategies to drive customers to scalable communications channels, self-serve content, and peer-to-peer engagement • Identify, measure, and report on community health KPIs, impact metrics, resourcing, and overall feedback • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency • Leverage the Support Community to address needs of free, self-serve, and “marketing-driven” customer success customers in a 1:many model • Identify and nurture relationships with community “Ambassadors” and external partners to improve and promote the customer community • Coordinate with Support Managers to cross-train and schedule resources for community moderation, document community moderation processes and establish escalation paths to operationalize day-to-day community management Directly respond as needed to engage qualified customer inquiries and requests • Manage tech-touch educational resources through InVision's LMS to provide educational resources to drive adoption and activation at scale
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