Support Specialist at Kuali

• Managing and responding to customer support questions and requests in our support portal or community forums. • Respond to support tickets within the predefined SLA response times. • Fully review the questions/needs in a ticket and respond with clear and thorough responses to address all concerns of the customer. • Take the necessary steps to recreate customer issues in the software and test different paths and scenarios to troubleshoot and remedy requests. • Have effective troubleshooting and problem solving skills when tackling support issues but know when you need to escalate the issue for additional assistance. • Manage prioritization of issues to make sure highest customer impact issues are taken care of first and be proactive in seeing these issues through to resolution. • Often juggling several requests simultaneously in sometimes high volume and short turnaround atmosphere. • Constantly building your knowledge of the software and research administration domain to become as self sufficient as possible. Be bold and ask questions when you don’t understand something or reach out to pair on areas where you need more experience or assistance. • Interacting with Product Development, Customer Success colleagues, and potentially other areas of the Company to advocate customer issues and needs. • Representing and demonstrating Kuali values, brand, and mission

Support Specialist

Requirements and responsibilities

Skills wanted:

Language(s) required:

About Kuali:

mission:

Job benefits for full-time members:

kuali.co

Admin access needed

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