Overview:
The Business Development Center (BDC) Manager is responsible for leading and optimizing Dryft Motors’ lead management and appointment setting operations. This role oversees a team of BDC representatives who handle inbound leads from multiple channels including Meta, TikTok, phone, WhatsApp, website forms, and online marketplaces.
The BDC Manager ensures that all incoming leads are handled quickly and professionally, appointments are properly scheduled and confirmed, and CRM workflows are followed consistently to maximize showroom traffic and sales opportunities.
This role requires strong leadership, organization, and CRM management skills. The ideal candidate has experience managing appointment-setting teams, understands lead follow-up processes, and can coach representatives to improve performance and conversion rates.
Key responsibilities:
- Manage and coach a team of BDC representatives handling inbound and outbound leads.
- Ensure fast and professional responses to all incoming leads from Meta, TikTok, phone, WhatsApp, website, and online marketplaces.
- Monitor team performance, including response time, appointment rate, and visit volume.
- Oversee lead management and follow-up processes within HubSpot CRM to ensure all interactions are properly tracked.
- Assist agents in securing appointments when needed and help improve appointment quality and show rates.
- Track BDC performance metrics and implement strategies to improve lead conversion and showroom traffic.
- Coordinate closely with the sales team to ensure smooth handoffs from scheduled appointments to in-person sales consultations.
Requirements:
- Fluent in English and Spanish (required).
- Must have access to a quiet workspace, reliable computer, smartphone, headset, and high-speed internet.
- Previous experience managing a BDC team, call center team, or appointment setting team.
- Experience working with CRM systems (HubSpot preferred).
- Experience managing inbound digital marketing leads and improving appointment setting performance.
- Excellent communication skills and customer service abilities with a professional and friendly phone presence.
- Strong leadership and team management skills.
- Comfortable working weekends and a flexible schedule as needed.
- Comfortable working in a fast-paced, performance-driven environment.
- Ability to analyze performance metrics and optimize lead handling processes.
Why join Dryft Motors?
- High Earning Potential: Competitive base pay + performance bonuses!
- Growth Opportunities: Be part of a dealership that’s expanding rapidly.
- Engaging Work Environment: No cold calling! Work with warm leads actively looking for vehicles.
- Your Ideas Matter: Have a say in improving lead management strategies and customer interactions.
- Supportive Team: Work with a driven sales and marketing team focused on success.
- This position offers an exciting opportunity for individuals looking to advance their careers in business development while contributing significantly to our organization's growth.
At Dryft Motors, we value initiative, accountability, and continuous improvement. The BDC Manager will have the opportunity to shape lead management processes, improve team performance, and directly impact the dealership’s sales success.
