Customer Onboarding Representative at International Development Resources | Torre
Customer Onboarding Representative
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International Development Resources

Customer Onboarding Representative

International Development Resources
Posted by
Adriana Sanchez
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Hybrid (El Poblado, Medellin, Antioquia, Colombia)
Posted 9 months ago

Responsibilities

About Us: At International Development Resources (IDR), we believe that our greatest asset is our people. We're a diverse, passionate, and forward-thinking team that values creativity, collaboration, and continuous learning. When you join IDR, you become part of a global network dedicated to building technology that transforms businesses and makes a real-world impact. The Opportunity: We are looking for a detail-oriented and organized Customer Onboarding Representative to support our customer onboarding and implementation process. This is an entry-level opportunity perfect for someone looking to build a career in Customer Success or Operations. You will act as the operational bridge between Sales, Implementation Consultants, and customers, ensuring that every new partnership starts with a smooth, successful, and highly organized onboarding experience. What You'll Do (Key Responsibilities): * Project Validation: Review newly created implementation projects to ensure all customer and project information is accurate and complete. * Customer Verification: Verify project details directly with customers prior to the implementation kickoff. * Resource Coordination: Assign implementation projects to the appropriate Implementation Consultant and schedule kickoff meetings. * Account Configuration: Build and configure customer accounts within the Ease system to prepare them for success. * Onboarding Support: Create and distribute customer welcome packets and collect required onboarding documentation. * Operational Management: Manage projects from an administrative standpoint, ensuring timelines and customer engagement tasks stay on track. * Data Integrity: Maintain accurate records and data entry across internal systems. * Internal Liaison: Serve as a central point of contact for internal teams regarding implementation status and readiness. What We're Looking For (Qualifications): * Detail-Oriented: Exceptional attention to detail and strong organizational skills are a must. * Technical Aptitude: Comfortable with data entry and a quick learner when it comes to new software and systems. * Communication: Clear written and verbal communication skills for interacting with both internal teams and global customers. * Multitasking: The ability to manage multiple administrative tasks simultaneously in a fast-paced environment. * Career Interest: A genuine interest in building a career within customer onboarding, implementation, or SaaS operations. Bonus Skills and Experience: * Prior experience in a SaaS (Software as a Service) environment. * Previous experience in customer support or administrative coordination. Why Join Us? * A People-First Culture: We are a hardworking, people-first company dedicated to your happiness and well-being. * Clear Career Path: We prioritize your growth, ensuring you have a defined career path and opportunities to thrive. * Respect & Open Communication: We cultivate an environment of mutual respect and open communication, where every voice is valued, and every idea can grow. * Competitive compensation and benefits package.
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