Job DescriptionWe are Safari One Business Solutions, a Philippines-based corporation specializing in supporting accounting, finance, sales, and various operational functions for Safari Micro, Inc. Established in 1997, Safari Micro is a privately held, profitable, and reputable reseller of computer hardware, software, and IT services to corporate and governmental clients across the United States. Our headquarters is located in sunny Chandler, Arizona.The Sales Operations Analyst role we're offering involves working during our night shift in the Philippines, spanning approximately 11:00 pm to 8:00 am local time. At Safari, we place immense value on fostering a positive work environment by assembling a team of motivated, intelligent, responsible, and amiable individuals. As part of the Operations team, you will report directly to our Chief Operating Officer (COO).For more information about us, please visit our website at www.safarimicro.com. We look forward to potentially welcoming you to our team!Principal AccountabilitiesFacilitate communication and coordination between Sales Reps on monitoring orders, updates, and status.Assist Sales Reps on creating quotes for client, requesting quotes from vendors, and placing orders.Monitor, troubleshoot, modify, and notify concerned departments of any problems that impede an order's prompt and effective processing.Constantly liaise with vendors, sales reps, management and purchasing teams on any issues concerning orders and stock availability.Collate and generate daily summary of sales and backorder reports for Sales Management and Directors.Ensure compliance with company policies, procedures, and regulatory requirements related to sales operations, data privacy, and confidentiality.Identify opportunities for process improvements and efficiency gains within the sales organization, and work with stakeholders to implement changes that enhance productivity and performance.Desired Qualifications and Work Experience3 - 5 years of experience in sales support, customer service, or a related field.Impeccable verbal and written English skills because you will be constantly interacting with our U.S based customers and employees, and need to effectively communicate with everyone via phone or email.Must have a quiet, dedicated home office space and a reliable, high speed internet connection.A strong customer-centric mindset with the ability to understand customer needs, provide solutions, and ensure a positive customer experience.Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint).Keen attention to detail and the ability to learn from mistakes for continuous improvement.Exceptional self-motivation with the ability to manage and prioritize multiple projects.Ability to collaborate effectively with cross-functional teams, including sales, finance, operations, and other stakeholders to achieve common goals.CompensationStarting at 45K PHP a month. These amounts already include the 10% “Night Shift Differential.”Other BenefitsBrand New Work from Home Equipment (laptop, desktop monitor, headset)Mandatory government benefits + 13th month pay.HMO (medical & dental) + 1 dependent15 days of paid time off (PTO) each year (to be used as vacation or sick time) in addition to our standard US holiday calendar.Birthday LeaveYear-End BonusFollow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn to stay updated on our latest technology.
6 months ago