At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.OpportunityJoin us in one of our most critical member-facing roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As a Twin Health Coach, you make a difference in people's lives every day by providing guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health.This is a data- and AI-driven coaching model, not an independent private-practice style of coaching. Your day-to-day priorities, member outreach, and session focus are generated by the Twin platform from continuous data streams — CGM, weight, sleep, movement, and app engagement — and your role is to interpret those insights and deliver them with empathy and motivational skill, not to build an independent care plan from scratch. You'll follow standardized SOPs and escalation pathways, lean on nurses, nurse practitioners, and physician assistants for clinical needs, and work within structured, time-boxed sessions rather than open-ended ones.This role is not a fit if you're looking for the autonomy of independent or contract coaching — self-set hours, a capped or self-managed caseload, or full latitude to design your own coaching approach. It's built for coaches who want structure and a technology-integrated practice.The schedule for this position is Monday - Friday, some evenings. This is a W-2, employee-model role with a fixed schedule and team coverage obligations.A Day In The Life Back-to-back 15- and 30-minute video coaching sessions across a high-volume, uncapped caseloadReviewing AI-surfaced member data (glucose trends, weight, sleep, engagement) before and during sessions to guide the conversationDaily AI-assisted member rounding between scheduled visits, plus progress notes and chats completed within 24 business hoursFollowing SOPs for coaching structure, documentation, and escalation — with limited discretion to deviate from the standardized modelAdapting to frequent changes in tools, protocols, and schedules as Twin scalesResponsibilities Onboard, activate, and manage members as part of a seamless coaching experienceConduct 15-minute and 30-minute virtual coaching sessions via video or phone to engage members in setting goals, managing their care, and staying motivated on their journey to self-efficacy — completing the full arc of education, motivation, and data review within these time-boxed windowsMotivate, coach, and provide exceptional service and support to members to achieve health goals as designated by the Twin appProvide general education on healthy eating principles, meal planning basics, and lifestyle strategies — without crossing into Medical Nutrition Therapy or individualized therapeutic nutritionUse AI-powered tools and other resources as the primary basis for member support, metrics-driven insights, and coaching directionUse AI-powered tools to support daily member rounding in addition to scheduled visits, and complete progress notes and chats within 24 business hoursProvide feedback on member metrics including weight, continuous glucose monitoring, sleep, movement, adherence to nutrition guidance, and app engagement, identifying opportunities for improvementStrictly adhere to Standard Operating Procedures for member management, session structure, and escalations.Collaborate closely with coaching team colleagues, providers, registered nurses, and operations teams to drive a seamless member experienceParticipate in ongoing pilot programs and support additional programs as needed, including new tools or workflow changes Participate in collecting member testimonials to support partner success needsAct as a team player, providing coverage for weekend and holiday on-call responsibilities (approximately 2–4x per year) and unplanned PTO visit coverageMaintain a high-volume, uncapped caseload that will fluctuate based on business needsMaintain flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needsComplete additional duties as assignedMaintain a HIPAA-compliant remote work environment and reliable internet connectivity sufficient to conduct uninterrupted video-based member visitsProductivityThrive in a fast-paced, performance-driven environment with competing prioritiesDemonstrate strong time management, staying within allotted session lengths rather than routinely extending visitsConsistently meet or exceed productivity and quality benchmarks, including session-time adherenceWork autonomously within your day-to-day tasks while remaining fully aligned with team goals, SOPs, and operational standards Adapt quickly to evolving tools, processes, and business needsCommunicationClear, confident communicator across member and internal interactionsStrong team player who collaborates effectively in a fast-paced environmentStrong interpersonal skills with the ability to deliver clear, concise communication Ability to balance efficiency with empathy in every interaction, including within time-boxed sessionsSkilled in de-escalation and handling challenging conversations with professionalismCommunicate effectively across multiple channels (phone, video, chat, email)Provide clear insights and updates to team members, leadership, and cross-functional partnersHuman-Centered Service & HospitalityThrives in a collaborative team environmentPassion ate about member success and skilled in the art of having difficult conversationsOpen to learning from constructive feedback, including feedback on adapting to new tools or process changesMeasurable track record of member satisfaction and understanding of NPSPassion for Twin's purpose to transform lives by empowering people to reverse, prevent, and improve chronic metabolic diseasesOther duties as assignedQualifications At least 2 years of experience in a metabolic health coaching role or dietitian settingDemonstrated comfort and enthusiasm blending motivational interviewing and behavior-change coaching with metrics-driven, AI-informed direction — this is core to the role, not a supplemental skillProficient in navigating complex technology, including the remote member app, AI systems, and internal dashboards, with the ability to learn new tools quickly Demonstrated experience managing a high-volume, uncapped caseload, or clear ability and willingness to do soComfortable operating within a fixed schedule, standardized SOPs, and a structured coaching model Open mindset; flexible and adaptable to frequent process, tool, and schedule changes Fluency in SpanishPreferredExperience and comfort supporting cardiometabolic conditions (T2D, pre-diabetes, obesity)Experience thriving in a high-growth, quickly changing environment (startup experience), including comfort with ambiguity and frequent changePrior experience maintaining a high-volume, uncapped caseloadExperience and enthusiasm for delivering back-to-back coaching via video callsPrior experience in a W-2, employee-model coaching or clinical role (rather than solely independent/1099 contractor work)Strong computer skills (Google Workspace, Slack, EHR) and ability to work from a computer for extended periodsThis remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Compensation and Benefits The compensation range for this position is $70,000 annually. A competitive compensation package in line with leading technology companiesA remote and accomplished global teamOpportunity for equity participation Unlimited vacation with manager approval16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options401k retirement savings plan
16 days ago