Technical Account Manager Video Surveillance & Monitoring Houston / Greater Houston, TX | Remote with occasional local customer visits About 3dEYE 3dEYE offers a cybersecure, pure-cloud video and AI platform, eliminating the need to purchase and install servers or bridges. The platform is camera-agnostic, supporting body-worn cameras, drones, and IoT devices. It is designed for multi-site and multi-brand deployments, delivering AI-driven proactive security and enabling operators to conduct smarter and faster investigations. Since 2014, the 3dEYE platform has empowered the monitoring and video surveillance industry with the ability to migrate, scale and orchestrate IP cameras and IoT devices on the AWS public cloud. We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems. Role Description The Technical Account Manager will work directly with customer accounts to understand their VMS and video monitoring use cases, assess existing surveillance systems, and design solutions tailored to their needs using the 3dEYE platform. This role blends customer-facing technical consulting with product integration, requiring a deep understanding of surveillance technologies and cloud-based video workflows. You will serve as a key link between our clients and the development team to ensure successful implementation and optimization of solutions. Responsibilities • Engage directly with customer accounts to understand their video surveillance infrastructure, operational requirements, and goals. • Assess technical feasibility and translate business needs into clear technical requirements. • Manage communication across all channels between clients and 3dEYE’s internal teams. • Assess customer technical issues and coordinate regular training on platform features and functionality. • Collaborate with internal development teams to align customer needs with platform capabilities. • Develop prototypes and proof-of-concept solutions to validate design assumptions. • Document specifications, configurations, testing procedures, and best practices. • Provide guidance on integration strategies, including API usage and real-time video streaming. • Support customers during onboarding, implementation, and post-deployment optimization. • Identify performance bottlenecks and recommend architectural or configuration adjustments. • Share feedback from field deployments to inform future product development. • Serve as a trusted technical advisor to clients and internal stakeholders. Requirements • Minimum 4 years of relevant experience with video surveillance, VMS, video monitoring, or closely related physical security systems. • Strong hands-on experience with monitoring systems and video surveillance environments. • Proven experience independently troubleshooting technical issues directly with customers. • Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration. • Experience supporting customer implementations, deployments, integrations, or technical onboarding. • Experience working directly with customers in a technical capacity. • Strong troubleshooting and root-cause analysis skills. • Ability to understand complex technical environments and recommend practical solutions. • Ability to communicate technical information clearly to both technical and non-technical stakeholders. • Strong ownership and ability to manage technical issues from initial investigation through resolution. • Ability to manage multiple customer priorities simultaneously. • Strong customer relationship and communication skills. • Commercial awareness and ability to identify opportunities for account expansion and additional solutions. • Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams. • Based in Houston or the Greater Houston area, with availability for occasional customer visits. Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage. The opportunity This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering. It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.

Technical Account Manager

Emma

Responsibilities

Skills wanted:

Formal education:

Language(s) required:

Tatiana

About 3dEYE:

mission:

www.3deye.ai/

Admin access needed