ERP & POS Solutions Support Specialist
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Freelance
A project
Posted 3 days ago
Responsibilities and deliverables
Hiring: ERP & POS Solutions Support Specialist
We are looking for a tech-savvy ERP & POS Support Specialist to train clients and troubleshoot software/hardware issues for our retail and enterprise systems.
Key Responsibilities
🛒 Train & Onboard: Conduct user training and create simple SOPs/guides.
🎧 Support & Troubleshoot: Resolve POS sync errors, inventory mismatches, and ERP query tickets.
🛠️ System Setup: Assist with hardware setups (scanners, receipt printers, terminals) and POS-ERP data flow.
🔄 Escalations: Work with dev teams to resolve complex technical bugs.
Requirements
💼 1+ years of experience in ERP and POS customer support or application training.
🖥️ Hands-on knowledge of POS systems alongside core ERP modules (Inventory, Billing, CRM).
🗣️ Strong communication and problem-solving skills.