Customer Service Representative (E-Commerce) - Seasonal at SupportNinja

What does a day in the life of a Customer Service Representative look like?Respond promptly and professionally to customer inquiries via phone, email, or chatProvide accurate information about products and services to customersResolve customer issues in a timely and efficient mannerFollow up with customers to ensure that their issues have been resolved to their satisfactionProperly and accurately document customer interactions in the organization’s CRMAdhere to company policies and proceduresMeet or exceed performance targets for related KPIsContinuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborate with other departments as neededMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all timesPerform other duties as assignedWhat are the required qualifications of a Customer Service Representative?Previous customer service experience or equivalent6 months to 1+ years of previous customer service experience, preferably in a call center environmentGood communication skills, both verbal and writtenProficient in using computers and various software applicationsKnowledge and experience with a CRM preferredMust meet minimum BYOD (bring your own device) and internet speed specificationsE-commerce experienceZendesk experience is a plusExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?If you are interested, you can access your instant interview here:Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

Customer Service Representative (E-Commerce) - Seasonal

Emma

Responsibilities

Skills wanted:

Language(s) required:

Craig Crisler

Craig Crisler

About SupportNinja:

mission:

Job benefits for full-time members:

www.supportninja.com/

Admin access needed