We are seeking a reliable Patient Service Representative to join a structured healthcare scheduling team assisting patients with optometry and ophthalmology appointments!WHY THIS ROLE STANDS OUT:Compensation: Competitive USD SalaryLocation: 100% Remote (LATAM)Schedule: Full-time | 8-hour shift (Structured daily schedule)Environment: High-volume, process-focused patient care team with clear procedures and long-term stabilityWHAT YOU WILL DO:Patient Inbound & Outbound Calls: Handle inquiries via phone, web forms, and online messaging with a warm, supportive attitudeAppointment Scheduling: Help new and returning patients select providers, choose clinic locations, and book optometry/ophthalmology visitsPatient Guidance: Educate patients on accepted insurance plans, portal access, arrival instructions, and required intake paperworkCRM & Compliance: Accurately log all interactions in practice management software while maintaining strict HIPAA compliance and meeting call volume SLAsWHAT WE ARE LOOKING FOR:2+ continuous years with the same employer (proven job stability)Fully bilingual in English & Spanish with strong communication skills1+ years of experience in a high-volume call center (medical, optometry, or ophthalmology setting strongly preferred)Experience navigating enterprise CRM or practice management softwareFast learner of medical terminology with strong multitasking abilities during live callsReliable, quiet remote workspace setup for back-to-back phone conversationsFAST-TRACK YOUR APPLICATION:Comment "APPLIED" below so we can prioritize your profile!Send your CV in English to jerelyn@arvenda.com with the subject line "Patient Service Rep - [Your Name]".Applications without an English CV will not be considered.

Patient Service Representative (Eye Care & Healthcare) – Remote LATAM

Emma

Responsibilities

Skills wanted:

Language(s) required:

Jerelyn Diaz

Jerelyn Diaz

About Arvenda LLC:

www.arvenda.com/

Admin access needed