Customer Service Representative (Bilingual French-English) Full-Time at Wing Assistant | Torre
Customer Service Representative (Bilingual French-English) Full-Time
finance Invest in Torre
Wing Assistant

Customer Service Representative (Bilingual French-English) Full-Time

Wing Assistant
Emma
Emma
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Full-time

Legal agreement: To be defined

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Remote (specific timezone)
public
GMT-05:00 to GMT-04:00
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Emma of Torre.ai
 5 days ago

Responsibilities

Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.Respond promptly to client emails and portal requests in French and English regarding their concernsHandle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customersAssist customers with their needs, offering empathetic support and swift coordinationUpdate and maintain accurate customer records to ensure seamless information flow and accessibilityResolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languagesBuild trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactionsEnsure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clientsDocument all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocolsGuest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.Reservation Support: Process payments, verify guest details, and manage check-in workflowsAd hoc tasksRequired Experience:Fluent in English (written & spoken) & French (written & spoken)At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacityExcellent English and French communication skills, both written and verbal (at least B2 level)Excellent phone, email, and instant messaging communication skillsSolid organizational and time management skillsTech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIPExperience with word-processing software and spreadsheets (e.g., MS Office)Knowledge of online calendars and scheduling (e.g., Google Calendar)Proactive & confident with keen attention to detailAble to work in ESTSoftware Tools and Websites Required:Microsoft Office (Excel for trackers)Cloudbeds (reservation management)Ikea (guest journey management)MaintainX (maintenance ticket system)Schedule: 12 midnight to 8am EST (40hrs per week)Benefits:Job Security and StabilityPaid TrainingInclusive CultureUpskilling Opportunities100% Work-From-HomeExceptionally Supportive TeamOpportunities for Career GrowthFun Work EnvironmentHoliday & Overtime PayTechnical Requirements:USB Headset with Noise Cancellation featureWorking WebcamComputer with at least 1.8 GHz processor and at least 4GB RAMMain Internet Service Speed: at least 25 Mbps cable connectionBackup Internet Service Speed: at least 10 MbpsOnly qualified candidates will be invited to take the assessment and scheduled for an interview.
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