About the Company:
- Levels.fyi is a leading online platform for salary transparency, helping people compare career levels and compensation packages across companies and make informed career decisions.
- With over 1 million monthly users, the platform serves individual professionals and enterprise customers, working with major companies including Netflix, Bloomberg, TikTok, and IBM.
- Its enterprise solutions help HR and compensation professionals use data to benchmark pay and set compensation bands.
- The team combines customer support, data operations, and customer-facing analytical work to help customers get meaningful insights from compensation data.
About the Role:
- This is a blended customer support and customer success role.
- You will start by learning the business through consumer-side support and data operations, then move toward enterprise customer success over the first few months.
- As you grow into the role, you will work more directly with customers, understand their questions, and turn compensation data into clear reports and useful insights.
Responsibilities:
- Handle consumer-side questions and issues raised through the website chatbot, investigating reports of information or functionality that may be wrong.
- Support data operations by cleaning records, checking data quality, validating information, and helping pull reports.
- Respond to enterprise customer requests and, as you transition into customer success, join customer calls to clarify what they need.
- Handle practical account requests such as checking payment status and reconciling invoices.
- Explore compensation data to identify trends and changes over time, investigate what stands out, and create clear reports, charts, and insights for customers.
- Work through unfamiliar requests independently, checking the data and the outputs of AI tools rather than relying on the first answer.
Required Qualifications:
- Fluent spoken English and the confidence to communicate directly with U.S.-based customers.
- Hands-on, day-to-day experience using AI tools such as Claude or ChatGPT.
- Comfortable iterating with AI tools, reviewing their outputs, and using tools such as MCPs or plugins in practical workflows.
- An analytical mindset and comfort thinking in numbers.
- Strong ability to reason through data and questions.
- Ability to work through ambiguity, take ownership, and move work forward without needing every next step spelled out.
- Availability to cover customer needs across U.S. Pacific time zones.
Preferred Experience:
- Experience with compensation data, HR, People Operations, or work as a compensation specialist.
- Experience with reporting, data cleaning or validation, customer support, account support, or invoice reconciliation.
Benefits:
- Full-time job (8 hours per day, Monday-Friday).
- Remote work.
- Stability with a long-term commitment.
- Opportunity to gain valuable experience by learning from industry innovators.
- Possibility to grow.
- Quick selection process.
- Salary paid in USD.
