Technical Support Professional (Loan Origination Systems) - Remote at CMG Financial | Torre

Technical Support Professional (Loan Origination Systems) - Remote

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Full-time

Legal agreement: Employment

Compensation
USD55k - 56k/year
Non-negotiable
location_on
Hybrid (United States)
Posted about 6 years ago

Responsibilities


• Provide excellent customer service to internal and external staff and clients. • Answer help desk phone and monitor ticket queues to provide timely response to customers. • Manage individual ticket assignments and document resolutions. • Escalate issues appropriately. • Responsible for training users as well as passing key business product knowledge and understanding to IT team Managers, Support, and Development teams.