Technical Support Engineer

Postman

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Full-time

Legal agreement: Employment

Compensation

USD50k - 70k/year

Non-negotiable

Hybrid (United States)

Posted almost 6 years ago

• Becoming a technical expert on the Postman platform • Taking ownership of customer reported issues and seeing problems through to resolution • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues • Working with engineering teams to ensure speedy resolution • Contributing to our FAQs, which serve as our customer’s knowledge base • Interacting with Postman's developer community of 11 million+ via our public Github issue tracker and the customer community on our web site. • Achieving key metrics around CSAT, responsiveness, and # of iterations to a successful resolution

Discover your cultural fit with the team

Signalers: 2.3K

User since: Apr 2020

email verified

About Postman:

Postman is the world’s leading API platform. Postman's features simplify each step of building an API and streamline collaboration to help create better APIs—faster. More than 40 million developers and 500,000 organizations across the globe use Postman today. Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. Check out our open positions if you’d like to learn more: https://www.postman.com/careers/

mission:

Postman is the world's leading API platform.

Reputation:

Jobs posted: 26

Signalers: 19

Domain created: Mar 1995

www.postman.com/

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Technical Support Engineer

Responsibilities

Skills wanted:

Language(s) required:

Abhinav Asthana

Mariajosé Gómez Verified