Customer Service Advisor - (REMOTE) at Concentrix | Torre
Customer Service Advisor - (REMOTE)
Concentrix
Concentrix

Customer Service Advisor - (REMOTE)

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Full-time

Legal agreement: Employment

Compensation USD13/hour
Non-negotiable
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Remote (for Greenville, SC, USA residents)
Remote (for United States residents)
Remote (for United States residents)
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Visa sponsorship: No
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Posted over 5 years ago

Responsibilities & more

Duties and responsibilities • Greet member phone calls in a professional and courteous manner • Handle 30-50 Inbound calls per day from members in an efficient manner with impeccable quality • Place follow up out-bound calls to assist in resolving member issues with their health plan. • Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus. • Establish and maintain effective relationship with members to gain their trust and respect. • Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport • Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member. • Be efficient in navigating multiple systems. • Participate in ongoing training and self-development. • Maintain basic knowledge of procedures, product information and online resource tools. • Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies. • Participate in activities designed to improve customer satisfaction and business performance. • Must be able to work 40 hours a week to be considered full time. Your adherence to your schedule will be strongly considered in your performance evaluation.
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