POSITION SUMMARY:World Relief seeks a Portfolio Support Officer (PSO) to provide critical full-funnel fundraising support to local U.S. Offices. As a PSO, you’ll play a vital, hands-on role in supporting our Portfolio Development Managers (PDMs) and local offices to implement engagement strategies that grow awareness, generate leads, nurture relationships and convert supporters into long-term donors and ministry partners.You’ll contribute directly to project management and coordination, copywriting, content creation and CRM management. PSOs seek adaptable solutions with each office in their portfolio, stepping in with more hands-on execution where office capacity is limited, and offering targeted coaching or systems expertise in more resourced environments. This role is ideal for someone who thrives in a collaborative, fast-paced setting and is passionate about making a tangible impact.ORGANIZATION SUMMARYWorld Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.This position is reliant upon funding and may be subject to modification or termination based on resource availability.POSITION SUMMARY:World Relief seeks a Portfolio Support Officer (PSO) to provide critical full-funnel fundraising support to local U.S. Offices. As a PSO, you’ll play a vital, hands-on role in supporting our Portfolio Development Managers (PDMs) and local offices to implement engagement strategies that grow awareness, generate leads, nurture relationships and convert supporters into long-term donors and ministry partners.You’ll contribute directly to project management and coordination, copywriting, content creation and CRM management. PSOs seek adaptable solutions with each office in their portfolio, stepping in with more hands-on execution where office capacity is limited, and offering targeted coaching or systems expertise in more resourced environments. This role is ideal for someone who thrives in a collaborative, fast-paced setting and is passionate about making a tangible impact.ResponsibilitiesCollaborate with the Portfolio Development Manager (PDM) and Office Directors to implement local engagement strategies that align with national campaignsProvide copywriting and contextualization support for marketing playbook deliverables, including:Email appealsSocial media captionsLanding pagesDigital advertisementsSupport major campaign execution through content development and messaging alignment.Coordinate and support email marketing efforts, including segmentation strategies for local offices (LOs), ensuring alignment with HubSpot workflows and national efforts.Source, draft and submit 1–2 stories per month from LOs for use by national teams, while also helping train local staff/volunteers in ethical storytelling and informed consent practicesManage and maintain CRM systems, including:Blackbaud NXT data entry and managementHubSpot segment/list collaborationWorkflow support for story fulfillment, social media, and event lead generationProvide tailored coaching and systems support in higher-capacity offices and more direct execution in lower-capacity offices.Leverage SharePoint and other internal resources for content access and collaboration.Participate in ongoing training and apply best practices in HubSpot, digital engagement, ethical storytelling and other advancement strategiesJob RequirementsMature and personal Christian faithCommitted to the mission, vision, and values of World ReliefDesire to serve and empower the Church to impact vulnerable communitiesAble to affirm World Relief’s
Core Beliefs and
Statement of Faith, and acknowledge World Relief’s
Christian Identity and
National Evangelicals For the Health of The Nation document2+ years of hands-on experience in social media and/or mass email marketing, preferably in a nonprofit or donation-based organizationBachelor’s degree in marketing, communications, or a related fieldExcellent written and verbal communication skills; strong copywriting skillsExcellent analytical skills with the ability to interpret data and derive actionable insightsStrong team orientation, able to collaborate effectively with cross-functional teams at local offices and across Advancement, share ideas openly, adapt plans based on input from othersAdapts readily to fast-paced, changing environments, including disaster responsesThrives in a remote team environmentProficiency with platforms such as HubSpot, Meta Business Suite, Sprout Social, Google Ads, Google Workspace, Microsoft Office, Blackbaud RENXPreferred QualificationsKnowledge of CAN-SPAM Act and GDPR regulations to ensure email complianceKnowledge of key paid advertising marketing metrics and KPIsUnderstanding of paid advertising best practices, including list management, segmentation, A/B testing, automation, optimizationFamiliarity with HTML/CSS for email template customization is a plusPMP certification is a plusSalary Range$70,000 - $84,000 a yearClosing descriptionWorld Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employeesWorld Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
