Manager, Customer Support (Remote Role) at Olaplex | Torre
Manager, Customer Support (Remote Role)
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Olaplex

Manager, Customer Support (Remote Role)

Olaplex
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Full-time

Legal agreement: To be defined

Base compensation
USD101k - 141k/year

+ Health insurance

location_on
Remote (anywhere)
Posted almost 3 years ago

Responsibilities

- OLAPLEX, Inc. is an innovative, science-enabled, technology-driven beauty company - The company is founded on the principle of delivering effective, patent-protected, and proven performance in the beauty industry - OLAPLEX strives to empower consumers to look as beautiful on the outside as they feel on the inside - The company operates in a fully remote environment, promoting collaboration and flexibility OLAPLEX is seeking a Manager, Customer Support to lead and manage a team to achieve excellent customer support outcomes. The role involves overseeing daily operations, order processing, customer issue resolution, and coordination of special projects. The ideal candidate will bring leadership and innovation to deliver top-notch B2B customer service. The annual base pay for this position is $101,500 - $141,750 with eligibility for an annual bonus. OLAPLEX offers competitive compensation, flexible work schedules, wellness benefits, parental leave, professional development reimbursement, and a culture of gratitude and recognition. The company is committed to diversity, equity, and inclusion, and is an Equal Opportunity Employer. Responsibilities: - Lead and manage the Customer Support team - Ensure all purchase orders are processed correctly for timely fulfillment and invoicing - Act as the primary contact for all customer interactions related to purchase orders or fulfillment - Guide Customer Support team to assist various internal departments in resolving customer issues - Responsible for order fulfillment prioritization and communication to warehouse order processing teams - Manage cross-functional communication on customer order fulfillment status and issue escalations - Manage new customer order processing on-boarding, including EDI testing and launch orders - Own the order management process for B2B E-Commerce Order Platform - Lead Customer Support Team in researching and resolving vendor chargebacks - Create and maintain process and documentation for customer support related functions - Assist with special projects as needed
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