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Posted 8 months ago
Requirements and responsibilities
About Opus
🎨 Opus is the world's No.1 AI video agent for social media.
OpusClip is the leading AI-first video editing tool built for authenticity with no editing skills required. Just 1 click turns long-form content into viral-ready short clips for social media.
Within only 18 months of launch, more than 10 million creators and businesses have used OpusClip to enhance their social presence.
We have raised \$50M in funding from global investors including SoftBank Vision Fund, DCM Ventures, Millennium New Horizons, Fellows Fund, AI Grant, Jason Lemkin (SaaStr), Samsung Next, GTMfund, and Alumni Ventures.
We are headquartered in Palo Alto, California, with a global team of over 90 AI enthusiasts and video experts.
Our values:
⚡ Be a Champion Team
⚡ Prioritize Ruthlessly
⚡ Ship Fast, Quality Follows
⚡ Obsess Over Customers
Role Overview
We are hiring Customer Service Specialists based in Colombia to deliver world-class support to our users. You will be the first point of contact for creators worldwide, helping them succeed with our product by resolving issues quickly, fairly, and empathetically.
This is a full-time remote role (45 hrs/week) with two consecutive days off per week, including Sunday.
Compensation: 2.6–3 million COP per month (depending on experience).
Responsibilities
* Be the first point of contact for customer inquiries via live chat and email.
* Resolve product issues with speed and empathy, ensuring high customer satisfaction (CSAT).
* Proactively acknowledge customers, escalate complex cases, and issue fair credit refunds when appropriate.
* Document customer feedback and pain points for our Product and Engineering teams.
* Maintain clear SOPs, playbooks, AI runbooks, Intercom macros, and Help Center articles to improve scalability and self-service.
* Contribute to continuous improvement of CX processes.
Qualifications
* Excellent English writing skills (B2+/C1) with comfort in fast-paced, global communication.
* 1–3 years of experience in customer support or BPO. SaaS/software support and hospitality environments (airlines, hotels, restaurants, etc.) are pluses.
* Strong empathy, clear communication, and ability to remain calm under pressure.
* Problem-solving skills to determine whether issues need escalation to Product/Engineering.
* Comfortable using support platforms such as Intercom, Zendesk, or Salesforce.
* Familiarity with Discord, social media, or video tools is a plus.
* Ability to work remotely with reliable internet.
Why Join Us?
* Work with a global Silicon Valley startup scaling rapidly worldwide.
* Be part of a customer-obsessed team redefining CX as a growth driver, not just a cost center.
* Clear career growth with opportunities to learn skills in upsell, automation, and AI QA to future-proof your career.
* Competitive salary in the Colombian market: 2.6–3M COP monthly.
* Two consecutive days off every week, including Sunday, to rest and recharge.
* 100% remote — work from anywhere in Colombia.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)