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Posted 7 months ago
Requirements and responsibilities
About CyberCareHi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make techworld easy - one customer at a time.Your Day-to-DaySupport NordVPN customers via live-chat. No phone calls over here!Troubleshoot tech issues and help with billing inquiries.Make customers happy by resolving their concerns.Turn users into fans through top-notch support.Bring empathy, patience, and a positive vibe to every interaction.What We Expect From YouFluency in English.Basic know-how of Windows/MacOS.Confidence in multitasking and providing technical support.A calm, customer-first mindset - even under pressure.Positive, proactive, and motivated attitude.Ability to work rotating day and evening shifts full-time.Ability to come to our office in Lviv once every couple of months.What You Will Take From UsSmooth start in tech with onboarding & mentorship.Work with world-known products & smart tools.Flexible shifts for students.Possibility to work remotely.Clear growth path - move into Product, AI, Marketing & more.Fun team, regular events & team building activities.Salary from $750/month (plus performance bonus up to $300 /month) + annual salary reviews.Health insurance & plenty of extra perks.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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