Implementation and Support Engineer for Contact Centers at Intracom Telecom | Torre

Implementation and Support Engineer for Contact Centers

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Greece
Posted about 3 years ago

Responsibilities


INTRACOM TELECOM is a global telecommunication systems and solutions vendor operating for over 40 years in the market. The company innovates in the wireless access and transmission field, offers a competitive telco software solutions portfolio and combines its offerings with a complete range of professional services. We are looking for an agile and highly-motivated “Implementation and Support Engineer for Contact Centers ” to join a team of future shapers. The Implementation and Support Engineer for Contact Centers will work in a team of highly skilled professionals in order to deploy, configure, integrate and support innovative solutions from contact center market leaders like Genesys, NICE Systems and AudioCodes. Responsibilities: - Deploy on-premises and cloud solutions for contact centers in telecom operators and enterprise clients in Greece and abroad - Install, configure, customize and integrate contact center applications - Handle incidents and service requests - Communicate and coordinate technical activities with project managers and operations teams - Deliver and maintain documentation - Develop technical skills through training and internal knowledge transfer