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Responsibilities
WHAT YOU'LL OWNLead and align all operational functions across teams to ensure efficiency and effectivenessDrive the execution of strategies that support the company's mission, vision, and growth goalsOversee team supervisors and ensure consistent, high-quality performance across the floorIdentify operational gaps and implement scalable, people-centered process improvementsAnalyze performance data and metrics to make informed, strategic decisionsBuild strong cross-functional relationships with HR, QA, Finance, and leadershipLead regular operational reviews, reporting cadences, and team-wide communicationsFoster a culture of accountability, ownership, and continuous improvement at every levelWHO YOU ARE3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required)A strategic thinker who can zoom out to see the big picture and zoom in when the details need attentionA proven people leader — you develop talent, build trust, and create teams that performData-driven and decisive — you let metrics guide your strategy without losing the human elementExceptional communicator across all levels of the organizationStrong project management skills with the ability to juggle multiple priorities without dropping the ballExperienced with workforce management tools, CRMs, and operational reporting systemsHighly adaptable, solutions-focused, and thrives in a fast-paced remote environmentWHAT WE OFFERFull-time remote work with a complete WFH support programMaxicare HMO + PhilHealth coverageSIL, PTO, and a special birthday leavePaid vacation leaveZero-interest employee loan programPerformance bonuses and merit-based recognitionMonthly Gen Pow-Wows and team engagement events with prizesArvios Leadership Development Academy and workshop programsMonthly 1-on-1 touchbase calls with your HR partnerHOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)Stable internet connection with at least 100 Mbps postpaidLaptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.For Windows users: Windows 11 OS is requiredNoise-Cancelling HeadsetDual Monitor is mandatoryBackup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
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