★ PLEASE SUBMIT YOUR CV IN ENGLISH ★Job OverviewWe are seeking polished, proactive, and highly professional Customer Service Representatives to deliver a white-glove, concierge-level experience to a high-end U.S.-based membership clientele.This is not a traditional customer service role. It requires strong communication skills, emotional intelligence, attention to detail, and the ability to anticipate client needs while maintaining composure in a fast-paced environment.You will play a critical role in delivering a premium customer experience that reflects the highest standards of service and professionalism.About the RoleYou will be part of a high-performing global team supporting a luxury brand with multiple locations. The role involves managing customer interactions across multiple channels while ensuring accuracy, speed, and a consistently elevated service experience.This position is ideal for candidates with experience in hospitality, concierge services, reservations, or high-touch customer support environments.Key ResponsibilitiesProvide fast, articulate, and emotionally intelligent service via phone, text, and emailAssist clients with time-sensitive reservations and schedulingHandle high volumes of requests while maintaining accuracy and professionalismAnticipate customer needs and proactively provide solutionsMaintain clear and professional communication across all interactionsCollaborate with cross-functional teams across different time zonesUphold high standards of service, consistency, and brand representationWorking ScheduleFull-time position (40 hours per week)Operating hours:Monday to Friday: 8:00 AM – 10:00 PMSaturday: 8:00 AM – 9:00 PMSunday & Tuesday: 9:00 AM – 5:00 PMFinal schedule will be assigned based on business needsRequirements2+ years of experience in customer service, hospitality, concierge, or client-facing rolesExperience supporting high-end or demanding clients is highly preferredFluent English (C1 level or higher, written and spoken)Strong communication skills and ability to remain calm under pressureAbility to multitask and manage multiple conversations simultaneouslyStrong attention to detail and problem-solving skillsComfortable working independently in a remote environmentProficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack)Typing speed of at least 60 words per minutePreferred QualificationsBackground in hospitality, reservations, or operationsExperience working with U.S.-based clientsExperience in fast-paced, high-performance environmentsWhat We’re Looking ForHighly professional and polished communication styleStrong emotional intelligence and customer empathyProactive mindset with the ability to anticipate needsDetail-oriented and highly organizedTeam player with a collaborative attitudeCompensation & BenefitsBase Salary: $1,200 USD/monthRemote work with a global teamPaid Time Off after 60 days of active serviceHealth insurance provided through DeelGrowth opportunities within a high-performance organizationImportant NotesThis is a high-touch, customer-facing role requiring consistent professionalismCandidates must be comfortable handling high volumes of interactionsStrong communication and responsiveness are critical for successThis is a remote/telecommute position.

Customer Service Representative – White-Glove Concierge (T)

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Entrepreneur Cooperative:

entrepreneurcooperative.com/

Admin access needed