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Requirements and responsibilities
About the RoleAt TJM Labs, we're helping pharmacies automate critical workflows through innovative technology solutions. We're looking for a Pharmacy Technician who enjoys working with technology, solving problems, and helping others succeed.In this role, you'll serve as the bridge between our pharmacy clients and our technology platform. We will provide comprehensive training on our products, automation tools, and implementation processes. Your primary responsibility will be helping pharmacies successfully deploy and utilize our solutions while ensuring ongoing system performance and client satisfaction.If you enjoy learning new technology, working directly with pharmacy staff, and improving operational efficiency, this role offers an exciting opportunity to combine your pharmacy knowledge with technology and customer success.This is a fully remote position. We are seeking candidates located in the U.S. Pacific Time Zone or candidates who can consistently work Pacific Time business hours (1:00 p.m.–9:00 p.m. PT).What You'll DoGuide pharmacy clients through the onboarding and implementation of TJM Labs solutionsConduct virtual training sessions for pharmacists, technicians, and pharmacy staffConfigure and validate software installations, integrations, and user settingsServe as the primary point of contact during product deployment and go-live activitiesMonitor system performance and proactively identify issues affecting client operationsTroubleshoot technical and workflow-related problems by reviewing logs, configurations, and system activityWork closely with pharmacy teams to ensure successful adoption of our products and best practicesDocument implementation progress, client-specific workflows, and support activitiesEscalate complex technical issues to engineering teams with clear documentation and reproduction stepsBuild strong relationships with pharmacy clients through responsive communication and exceptional serviceParticipate in ongoing product improvement discussions by sharing client feedback and workflow insightsAssist with maintaining system uptime and ensuring clients receive timely support when issues ariseRequirementsWhat We're Looking ForActive or previously licensed Pharmacy Technician preferred2+ years of experience in a retail, specialty, mail-order, hospital, or long-term care pharmacy environmentStrong interest in technology, software, automation, and process improvementComfortable learning new systems and troubleshooting technical issuesExcellent communication skills with the ability to explain technical concepts to pharmacy staffStrong organizational skills and attention to detailAbility to manage multiple client implementations and support requests simultaneouslyComfortable conducting screen-sharing sessions and virtual meetingsSelf-motivated and capable of working independently in a remote environmentReliable internet connection and home office setupNice to HaveExperience working with pharmacy management systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, or QS/1Previous experience training pharmacy staff or supporting software implementationsFamiliarity with healthcare technology, integrations, or workflow automationExperience with ticketing systems such as Jira, Zendesk, or ServiceNowBasic understanding of networking, Windows administration, or software troubleshootingExperience working in specialty, compounding, long-term care, or high-volume retail pharmaciesWhy Join TJM Labs?Fully remote work environmentOpportunity to combine pharmacy expertise with cutting-edge technologyComprehensive product and workflow trainingDirect impact on improving pharmacy operations nationwideFast-growing company with opportunities for career advancementCollaborative team focused on innovation and customer successThis role is ideal for a Pharmacy Technician who wants to move beyond traditional dispensing responsibilities and build a career in healthcare technology, implementation, and client success.BenefitsRemote-first environmentPaid Time Off401(k) with company matchHealth insurance via ICHRA
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