Principal Customer Success Manager - Remote at AA Inclusion | Torre
Principal Customer Success Manager - Remote
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AA Inclusion

Principal Customer Success Manager - Remote

AA Inclusion
Emma
Emma
You'll drive client satisfaction and operational excellence by managing complex accounts and collaborating across teams.
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Full-time

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Emma of Torre.ai
 2 months ago

Requirements and responsibilities

About the jobTraining will be conducted virtually from your home. This position is full-time (40 hours/week) Monday–Friday. Employees are required to work normal business hours of 8:00am–5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary ResponsibilitiesAct as outward-facing resource for assigned accounts with daily interactions with clients, consultants, brokers, and leaders both internal and externalManage day-to-day operational functions of multiple customers, including implementation/onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation, and other service delivery projects to ensure operational quality and client satisfactionWork closely with Account Executives to build relationships and fully represent client(s) internally, and represent to client(s), consultants, brokers, and all external entitiesCollaborate with multiple layers of operational teams in a complex matrix-driven organization to ensure quality service delivery for the clients you servePrioritize multiple tasks in a fast-paced complex environmentWe welcome an investigative personality who is interested in finding answersMay require travel nationally up to 25%You'll be rewarded and recognized for your performance in an environment that will challenge you,
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