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3 days ago
Requirements and responsibilities
This established and fully bonded credit repair company is seeking a Credit Repair Consultant Virtual Assistant to support client consultations, lead follow-up, onboarding, and customer support activities.This role combines warm lead follow-up, client communication, administrative support, and sales support responsibilities. The VA will speak directly with clients by phone, chat, and virtual consultation, helping explain the credit repair process and guiding clients through onboarding and account management.This is a voice-heavy, fast-paced role best suited for candidates who are confident on the phone, organized, and comfortable working in a performance-driven environment. Credit repair experience is a plus, but not required. Full training will be provided.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Client Communication & ConsultationsConduct phone and virtual consultations with prospective and active clientsReview and discuss client credit reports at a high levelExplain the credit repair process and available services clearly and professionallyCommunicate clearly with clients and help resolve questions or concernsLead Follow-Up & Sales SupportFollow up with warm leads and nurture prospects through the sales processAssist with outbound lead follow-up activitiesSupport the internal sales team with scheduling and communicationConduct cold lead outreach activities during downtime through phone calls, LinkedIn, Instagram, Facebook, and other assigned outreach methodsClient Onboarding & Administrative SupportMaintain accurate client records within the CRMUpdate account information and document interactions properlyAssist with onboarding and account setup processesSupport day-to-day administrative workflows related to client managementTeam CoordinationCoordinate with internal sales and operations teams to support client successFollow established workflows and communication standardsMaintain professionalism and confidentiality when handling client informationEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.IDEAL CANDIDATE PROFILEConfident and comfortable speaking with clients on the phone dailyStrong communication and interpersonal skillsPositive, energetic, and professional attitudeOrganized and detail-orientedComfortable balancing customer service and sales support responsibilitiesAble to multitask and work in a fast-paced environmentMotivated by performance goals and client outcomesSkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:Experience in phone sales, telemarketing, customer service, or virtual support rolesStrong verbal and written English communication skillsComfortable with inbound and outbound phone communicationExperience working inside CRM systemsAbility to maintain organization and follow structured workflowsCredit repair experience is a plus, but not required (training will be provided)Ability to maintain confidentiality and handle sensitive client information professionallyAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIREDRingCentral or similar VOIP systemsCRM platforms (client-specific CRM; training provided)Google Workspace (Docs, Sheets, Meet, Chat, etc.)Work ScheduleContracted Hours per Week: 40 HoursScheduled Working Days: Monday through FridayDaily Working Time: 9:30 am to 5 pm PSTNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business Support VAREQUESTED EXPERIENCE TIER LEVEL: Entry to Junior LevelMIN. HOURS/WEEK: 40 hours/week (Full-Time)SHIFT TIME ZONE: PSTSHIFT HOURS: 9:30 AM – 5:00 PM PSTSHIFT DAYS: Monday to FridayNUMBER OF VAs: 1GENDER PREFERENCE: Female preferredLANGUAGES SPOKEN/PREFERENCE: Bilingual English/Spanish is preferable, but not requiredACCENT PREFERENCE: Level A–B (native or near native English accent required)REGION PREFERENCE: Mix of Offshore and Nearshore, or Philippine candidates preferredCLIENT INDUSTRY: Financial Services / Credit Repair / Banking industryWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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