Requirements and responsibilities
We are actively #Hiring Customer Chat Support Specialist📍 #Location: Remote (Work from Anywhere)⏱️ #Shift Timing: Night Shift (IST) – 8:00 PM to 5 AM#Corresponding Shift: California (PST) business hours#Joining- Immediately#Key Responsibilities -Handle customer inquiries via calls, emails, or chat in a professional and timely mannerUnderstand customer concerns and provide accurate solutions or escalate when requiredMaintain a high level of customer satisfaction through effective communicationDocument interactions and follow internal processes for issue resolutionCoordinate with internal teams when needed to resolve customer issuesEnsure quick turnaround time and quality support for all customer queriesMinimum 1–3 years of experience in customer support / customer service rolesExcellent verbal and written English communication skillsStrong problem-solving ability and customer-first mindsetAbility to handle pressure and manage multiple conversations efficientlyMust be comfortable working in night shifts (PST hours)#Important Requirement (Must Read Before Applying)This is a strict night shift role (IST: 8:00 PM – 5 AM)Only candidates with prior experience working night shifts will be consideredApplicants who have not worked night shifts previously are advised not to applyGood to Have (Not Mandatory)Experience in insurance sales or related domainBackground in handling international customers (especially US-based clients)Interested candidates can share their updated Resume at: Regards Pooja GatadePooja.gatade@sinelogix.com
Optionally, you can add more information later (benefits, pre-screening questions, etc.)