WHO WE AREHeadquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.JOB DESCRIPTIONThe TPRM Implementation Specialist is responsible for leveraging best-in-class implementation practices to successfully onboard Ncontracts clients. This role manages project tasks to ensure the timely completion of key milestones, collaborates with team members to facilitate accurate system conversions, and provides consultative guidance on Ncontracts’ products and services to effectively meet clients’ business requirements.A successful Implementation Specialist demonstrates a strong client focus. They establish immediate rapport, quickly understand client needs, and tactfully address challenges while driving implementations forward. They also bring strong influencing skills to help clients fully adopt and utilize Ncontracts, maximizing business productivity, client satisfaction, and long-term retention.ESSENTIAL FUNCTIONSLead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management.Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations.Conduct client training sessions via phone, web, or in person to support adoption and success.Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved.Ensure client requirements and objectives are well defined, documented, and understood by the project team.Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner.Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise.Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies.Transition clients to ongoing Client Support resources upon successful implementation.QUALIFICATIONS2 years prior implementation or training experience requiredExperience working in Vendor Management, Business Continuity, Enterprise Risk Management and/or Lending Compliance roles preferredKnowledge or Ncontracts’ solutions a plusDemonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and trainingStrong communications and interpersonal skillsDemonstrated organizational and time management skillsAbility to manage project completion with tight deadlinesAbility to work efficiently and effectively independently and on project teamsWE OFFER ALL FULL-TIME TEAM MEMBERS:A fun, fast-paced work environmentResponsible PTO Plan that meets or exceeds state and local medical and family leave laws11 paid holidaysCommunity and social events to keep you connected and engagedMental Health BenefitsMedical, Dental and Vision insuranceCompany-paid Group Life Insurance, Short- and Long-Term DisabilityFlexible Spending Account & Health Savings AccountAflac Benefits – Critical Illness, Cancer Protection, & Hospital ChoicePet Insurance401 (k) with company match with eligibility on Day 1 of employment2 Paid Volunteer Time Off DaysAnd much more!*Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs.AAP/EEO StatementN
