The Sr Revenue Operations Specialist will play a crucial role in optimizing Salesforce reporting, data integrity, and system usability to support data-driven decision-making for the Commercial team. Working in partnership with Growth and Customer Success leadership, the Sr Revenue Operations Specialist will be responsible for developing and refining Revenue Operations reporting analyses, process optimization and leading cross functional projects in support of Commercial team objectives. The ideal candidate is a highly analytical and detail-oriented problem solver with strong Salesforce reporting expertise who can translate complex data into actionable insights for cross-functional stakeholders. They are proactive and take ownership of driving revenue operations improvements and scalable solutions with minimal supervision. This role reports directly to the Director of Growth Operations.Responsibilities: Business InsightsProvide data-driven insights and recommendations on key metrics to support revenue growthAnalyze win/loss trends and collaborate with growth teams to implement appropriate changes (process changes, talk track improvements, training, etc.) or to increase win ratesCollaborate with Growth leaders to maintain pipeline reporting and analytics aligned to sales strategy and initiativesCollaborate with Customer Success leaders to ensure regular views into account health and relationship; Deliver recommendations for improvementProvide data to the marketing team to support marketing approach and tactics (e.g., sales programs, outreach campaigns, collateral development)Salesforce & Sales Application/TechnologyCreate Salesforce reporting and dashboards to drive effective sales pipeline and customer success managementLead Salesforce enhancements in-line with stakeholder partner objectives in coordination with Salesforce Administrator to improve usability, transparency and overall tool optimizationStrong understanding of practices to maintain data integrity and cleanliness in Salesforce (e.g., Responsible or QA on Campaign Data after loads, regular review for duplicate or unnecessary account or opportunity records, etc.)Growth and Customer Success Department SupportOptimization, Development and Maintenance of Business processesSales system troubleshooting and process issue support for assigned teamsRepresent the Revenue Operations team in commercial and cross-functional meetings, actively listening, responding to support requests, identifying opportunities for operational and tool improvements and taking ownership of in-scope follow up itemsCreate clear communications as needed to drive business consistencyLead special projects that drive commercial operations enhancements or efficiencies, improve collaboration with broader business teams and/or enable cross-functional business prioritiesFacilitate productive meetings (e.g., pipeline, strategy, project, etc.)Act as a collaborative partner, provide guidance and mentor Revenue Operations SpecialistOperate with a detailed understanding of the full commercial technology stack and make enhancement recommendations as business needs changeMaintain an active working knowledge of health care industry trends, as well as revenue operations technology advancements and commercial best practicesUnderstand new market offerings and enhancements to existing solutions being deployed, and put knowledge into practice through revenue operations enhancements and broader Growth and Customer Success team supportRequirementsMinimum 5 years of experience working with CRM (Salesforce) technology and data to support commercial operationsExcellent reporting, analytical and data skillsProven ability to build and analyze sales metrics to inform growth and customer success business decisions, specifically including pipeline managementTrack record of making proactive operational recommendations and aligning internal stakeholders to proposed solutionsDemonstrated ability to lead effective meetings with business partners to advance business projects and achieve resultsExceptional written and verbal communication skillsAbility to work well independently and build trusting, collaborative relationships with business partnersDemonstrated self-starter with strong planning, organization, and problem-solving skillsAbility to learn and thrive in a fast-paced, sometimes ambiguous environmentAbility to work effectively using Microsoft applications (Power Point, Excel, etc.)Competencies:Manages Ambiguity & ComplexityWorks through situations where factors of direction is not certain.Comfortable working through change and can act on decisions without the total picture.Researches the root cause of problems and collaborates with multiple sources to solve them.Balances Stakeholders & Manages ConflictAnticipating and balancing the needs of multiple stakeholders and multiple projects.Highly prepared and knowledgeable about expectations.Delivers fair and flexible response to stakeholder needs.Handling conflict situations to resolution effectively and professionally.Applies fair decision-making to balance competing interest mediating any points of abrasion.Communicates EffectivelyExchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose.Leverages emotional intelligence to adapt to the emotions and intentions of others.Cultivates InnovationCreates new, useful, and unique ideas to improve the organization.Brings their best ideas to the table in effort to solve problems.Encourages creative thinking to drive innovation among the team.Situational Adaptability & FlexibilityAdapts approach in real time to respond to different situations.Thinks quickly and readily adapts behavior in the moment.High level of versatility.Critical ThinkingDesire to seek out, understand, and leverage innovative solutions.Able to process and analyze information to make sound decision.BenefitsWORKING AT VATICA HEALTH ADVANTAGESProsperityCompetitive salary based on your experience and skills – we believe the top talent deserves the top dollarBonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded401k plans– we want to empower you to prepare for your futureRoom for growth and advancement- we love our employees and want to develop withinGood HealthComprehensive Medical, Dental, and Vision insurance plansTax-free Dependent Care AccountLife insurance, short-term, and long-term disabilityHappinessExcellent PTO policy (everyone deserves a vacation now and then)Great work-life balance environment- We believe family comes first!Strong supportive teams- There is always a helping hand when you need itThe salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $80,000 to $87,000(annualized USD). However, this estimate represents just one aspect of our total compensation package offered.
