Job Title: Bilingual Client Intake Specialist (Mandarin & English)Type: Independent ContractorLocation: Remote | China, Philippines, Malaysia and TaiwanWorking Arrangement: Full-time, VirtualAbout UsThe Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity.We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. We are committed to fostering a supportive, collaborative, and growth-oriented environment where team members feel valued, empowered, and equipped to succeed. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect — creating a workplace where high performers can build meaningful, long-term careers.Why Join Our Team?Supportive & Growth-Oriented EnvironmentComprehensive training to set you up for success in your roleOngoing opportunities for professional development and career advancementCollaborative and empowering culture within a global teamFlexible Remote WorkFully remote position based in AsiaFlexible scheduling to support productivity and work-life balanceWork from the comfort of your home with no commuteCompetitive & Rewarding BenefitsHoliday pay for all U.S. federal holidays observed by the firmPerformance-based bonuses to reward your contributionsPeriodic remuneration reviews to ensure fair and competitive compensationDynamic & Professional CultureBe part of a team that values initiative, reliability, and professionalismThrive in an environment that encourages innovation and continuous learningAbout the RoleWe are seeking a proactive and detail-oriented Bilingual Client Intake Specialist to serve as a primary point of contact for clients while providing administrative support to our team. The ideal candidate should have fluency in Mandarin and English, will excel in client communication, scheduling, organization, and coordination.Key ResponsibilitiesServe as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support to ensure clear and effective communicationScreen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake processBuild rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targetsManage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management teamMaintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progressLiaise professionally with clients, business partners, and third parties while maintaining strong working relationshipsCollaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfactionQualificationsMinimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)Bachelor's degree in communications, business administration, or related field preferredFluent in Mandarin and English, both written and verbal (required)Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)Familiarity with CRM software, virtual communication tools, and scheduling applicationsProficiency in Microsoft Office Suite, email management systems, and virtual collaboration toolsStrong interpersonal skills, attention to detail, and ability to multitaskReliable internet connection and dedicated home office setupFamiliarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.Working HoursThe standard working hours for this role are 8:00 AM to 5:00 PM Pacific Time (PST). However, alternative shift arrangements may be considered to accommodate the vast time difference.Application ProcessTo better evaluate candidate skills prior to the interview phase, the application process may include a short video assessment simulating a role-specific scenario in addition to the standard application form.Join our team as a Bilingual Client Intake Specialist and contribute to our mission of delivering exceptional client service while advancing your career in a supportive, professional environment.Due to the high volume of applications we receive, contacting our offices by phone regarding this position is strictly prohibited. Any phone inquiries about application status will result in automatic disqualification from the hiring process. Our hiring team carefully reviews every submission and will contact qualified candidates directly.
