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23 days ago
Requirements and responsibilities
About Our Team Our employees thrive in a culture that is fast-paced, collaborative, and ego-free, where innovation and teamwork are encouraged at every level. We provide Federal agencies with immediate access to highly skilled professionals who understand complex mission challenges and deliver efficient, scalable solutions. By continuously investing in talent, technology, and specialized capabilities, we maintain expert teams prepared to support evolving Federal missions through tailored technical solutions and modern service delivery approaches. We value diverse perspectives and strive to attract talent from all backgrounds. We are seeking professionals who are passionate about technology, mission success, and solving complex operational challenges with creativity and purpose. If you enjoy expanding your technical expertise while supporting impactful Federal initiatives, you will thrive within our organization. Veterans and military spouses are strongly encouraged to apply and bring their valuable experience to our team. About the Role We are seeking an experienced and highly motivated Maintenance Technical Director to serve as the Contractor’s senior technical authority responsible for the architecture, engineering, sustainment, and maintenance of a mission-critical enterprise platform within the Department of Veterans Affairs (VA) environment. In this role, you will provide technical leadership across platform operations, modernization efforts, and continuous sustainment activities supporting a large-scale healthcare application ecosystem. You will work closely with the Program Manager, Government technical leadership, and Contracting Officer’s Representative (COR) to ensure platform stability, reliability, and performance in a 24x7 operational environment. The Maintenance Technical Director will oversee all Architecture, Engineering, and Maintenance functions, ensuring systems are secure, resilient, scalable, and aligned with Federal and VA standards while driving continuous improvement and modernization. RESPONSIBILITIES Technical Leadership & Governance Serve as the senior technical authority for platform services and hosted applications. Provide leadership and oversight for all architecture, engineering, and maintenance activities across the environment. Establish and enforce technical standards, engineering practices, and governance processes aligned with enterprise and VA requirements. Coordinate closely with the Program Manager, COR, and Government technical leadership to ensure successful delivery of platform services. Platform Operations & Sustainment Oversee day-to-day platform operations, ensuring system stability, availability, and performance across mission-critical healthcare systems. Lead sustainment and maintenance activities, including patching, upgrades, configuration management, and system optimization. Ensure platform reliability meets operational expectations, including high availability and rapid recovery from incidents. Support enterprise cloud and hybrid infrastructure environments, including containerized platforms and shared services. Architecture, Engineering & Modernization Lead technical planning, architecture reviews, and engineering governance for platform capabilities and application support. Drive modernization initiatives, including cloud-native adoption, platform enhancements, and integration of new technologies. Ensure alignment between system architecture, engineering efforts, and long-term platform strategy. Support system integration, scalability improvements, and evolution of platform services supporting healthcare applications. Incident Response & Operational Resilience Oversee technical response to incidents, including root cause analysis, corrective actions, and resolution of complex system issues. Coordinate with monitoring, SRE, and operations teams to ensure rapid detection and recovery from service disruptions. Identify recurring issues and implement improvements to enhance system reliability and resilience. Support after-hours and critical incident response as required for mission continuity. Cross-Functional Collaboration Work closely with engineering, cybersecurity, DevSecOps, and operations teams to ensure secure and reliable system performance. Support implementation of automated processes, Infrastructure as Code (IaC), and CI/CD pipelines across platform services. Ensure alignment of technical execution with Agile and SAFe delivery practices. Provide technical leadership and mentorship to engineering and operational staff. Risk Management & Compliance Identify and mitigate technical risks, system vulnerabilities, and operational challenges impacting platform performance. Ensure compliance with Federal security, operational, and performance standards, including support for cybersecurity and RMF processes. Maintain system readiness for audits, assessments, and compliance reviews. Provide regular updates to Government stakeholders on system health, risks, and technical performance. QUALIFICATIONS Bachelor’s degree in Computer Science, Information Systems, Engineering, Information Technology, or a related technical field. 6+ years of experience providing technical leadership in enterprise maintenance, sustainment, or operational environments. Strong expertise in cloud platforms (AWS and/or Azure), infrastructure operations, and enterprise system support. Experience supporting mission-critical applications in healthcare or large-scale, regulated environments. Strong understanding of system reliability, operational best practices, configuration management, and IT Service Management (ITSM). Demonstrated experience leading technical teams and coordinating across engineering, operations, and security functions. Excellent leadership, communication, and problem-solving skills in high-impact environments. Ability to operate in 24x7, SLA-driven environments. Candidates must be eligible to obtain and maintain a Public Trust clearance. PREFERRED QUALIFICATIONS Experience supporting VA or Federal Government environments, including enterprise platform sustainment and modernization efforts. Experience with cloud-native platforms, containerization (e.g., Kubernetes), and DevSecOps practices. Familiarity with AIOps, automation, and proactive monitoring approaches to improve system reliability. Experience supporting large-scale enterprise platforms (e.g., 300+ applications/services). Experience leading modernization efforts, including cloud migration, platform transformation, and low-code/no-code environments. SAFe, Agile, or relevant technical leadership certifications.
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