German-Speaking Customer Service Representative at Teleperformance Greece | Torre
German-Speaking Customer Service Representative
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Teleperformance Greece

German-Speaking Customer Service Representative

Teleperformance Greece
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Full-time

Legal agreement: To be defined

Base compensation
EUR1.3k - 1.55k/month
~USD1.45k - 1.73k/month

+ Bonuses (up to 20% of base compensation)

+ Health insurance

Negotiable
location_on
Remote (for Greece residents)
Remote (for Germany residents)
Remote (for Austria residents)
Remote (for Luxembourg residents)
flightsmode
Visa sponsorship: To be discussed/negotiated
Posted 5 months ago

Responsibilities

About the Role: - You will handle inbound calls, chats, and emails in your native language, helping customers with product questions, orders, deliveries, and after-sales topics. - Some queries are sales-related (a customer deciding which device to buy), others are service-related (a late package, a return, a complaint). - After your first 30 days, you will be cross-trained to handle both. - The role is structured with scripted processes, clear KPIs (customer satisfaction, first-call resolution, booked call rate), and weekly training sessions to keep your skills sharp. Requirements: - Native or C1 level in German. - Right to work in Greece (EU citizenship or Greek permanent residency). - B2 English (used during training). - Comfortable with computers, MS Office, and ideally familiar with Mac/iOS. - Typing speed of at least 25 WPM. - Willing to relocate to Greece, or already living there. - No prior customer service experience required. - Full training provided. What We Offer: - Indefinite Greek employment contract. - Fully remote work from anywhere in Greece. - Relocation package. - Private health insurance. - Weekly training and clear KPI-based progression. - Part of a 400+ person multilingual team.
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