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22 days ago
Requirements and responsibilities
ZeroFox is seeking a motivated and detail-oriented Disruption Partnerships Manager to join our Product team. This role supports ZeroFox's global disruption network and takedown services by helping build and maintain strategic relationships with key online service providers — including major social networks, domain registrars, and hosting platforms.Working closely with the Disruption Partnerships Lead and cross-functional stakeholders across Product, Engineering, Customer Success and Legal, this role is focused on executing partnership strategies that enable ZeroFox to quickly and efficiently disrupt scams, impersonation, and brand infringement. This is an exciting opportunity for someone with hands-on trust and safety experience who is ready to apply those relationships and insights in a fast-moving cybersecurity environmentThe ideal candidate will:Have direct experience working in or with trust and safety teams at major online platforms — and bring existing relationships they can activate from day oneBe operationally excellent, with a track record of managing partner processes and escalations with speed and precision.Be a clear communicator who can work effectively across internal teams and external partnersKey Responsibilities:Support the development and management of a portfolio of strategic relationships with key online service providers (social networks, registrars, hosting platforms, and other relevant providers) to enhance ZeroFox’s disruption and takedown capabilitiesExecute day-to-day partnership operations, including managing partner communications, tracking SLAs, and resolving escalations related to takedowns and digital risk remediationAssist in developing and refining workflows and processes that improve the efficiency and speed of scam, impersonation, and brand infringement remediationServe as a point of contact for partner-related operational issues and escalations, coordinating with internal teams to drive resolutionCollaborate with Product and Engineering teams to surface partner feedback, document integration requirements, and support the incorporation of partner capabilities into the ZeroFox platformMonitor and report on key partnership metrics, including takedown success rates, response times, and partner engagementStay current on industry trends, regulatory developments, and best practices in trust and safety, content moderation, and online abuseSupport the negotiation and ongoing management of partner agreements and operational frameworksRequirementsExperience working in or with trust and safety teams at major social networks, domain registrars, or hosting platforms typically obtained in 2+ years, with proven relationships that can be leveraged on day oneDemonstrated ability to build and maintain working relationships with external organizations and cross-functional internal teamsSolid understanding of online trust and safety operations, including content moderation, abuse reporting, and takedown processesStrong organizational and project management skills, comfortable managing multiple workstreams and partners simultaneouslyClear and effective communicator, able to convey operational and technical concepts to diverse audiences.Problem-solving mindset with a strong attention to detail and ability to operate independently in a dynamic, fast-paced environmentProficiency with collaboration and tracking tools (e.g., Salesforce, JIRA, Confluence, or similar).Bachelor’s degree in a relevant field (e.g., Business, Communications, Cybersecurity, Law), or equivalent practical experienceDesired Skills and Qualifications: Genuine passion for cybersecurity and a working understanding of online abuse typologies including scams, impersonation, and brand infringementComfort operating in a high-velocity, ambiguous environment, you enjoy figuring things out and don’t wait to be told what to doAnalytical skills to interpret partner performance data and identify opportunities for process improvementExperience supporting or managing API-based integrations and technical partnership workflowsFamiliarity with legal and compliance considerations related to digital risk, content removal, and cross-border data sharingCreative approach to problem-solving, you look for novel ways to improve takedown efficacy and partner engagementPassion for translating customer and partner insights into actionable product feedbackBenefitsCommunity-driven culture with employee eventsGenerous time off Comprehensive health benefits & 401(k) plan with employer matchRespectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational cultureAbout usZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.Equal OpportunityWe aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical
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