🚀 Hiring: Digital Support Engineer II – Digital Consumer Experience (Product & Merchandising)Key ResponsibilitiesSupport Salesforce Commerce Cloud (SFCC) merchandising operationsValidate product visibility across PLPs, PDPs, search results, category pages, and promotional campaignsSupport SFCC replication readiness and production validation activitiesMonitor and troubleshoot search, browse, filter, sort, and merchandising issuesWork with Unbxd, product feeds, Bazaarvoice, and product discovery platformsPerform product data quality audits and storefront validationIdentify and triage broken product experiences, pricing issues, missing variants, and categorization defectsCoordinate with Merchandising, Product Data, QA, Engineering, and Analytics teamsMaintain operational runbooks, SOPs, and troubleshooting documentationRequired Skills2–4 years of experience in Ecommerce Operations, Merchandising Operations, Product Operations, Site Operations, QA, or Digital ProductionExperience supporting customer-facing ecommerce experiencesFamiliarity with Salesforce Commerce Cloud (SFCC) Business Manager or similar ecommerce platformsKnowledge of category management, promotions, merchandising workflows, and storefront validationExperience with Jira, Confluence, defect triage, and production validationStrong analytical, troubleshooting, and communication skillsInterested candidates can share their updated resume at jobs2@proximagenesis.com
