Company DescriptionAugment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.Job DescriptionResponsibilities:Play critical role in the design and implementation of our flagship productPrototype and iterate new feature sets infused with the latest AI technologiesHelp define technology best-practices and research future platform iterationHelp mentor our current and future engineering teamWork with high-quality, rich datasets from Fortune 500s to drive insights for our customersQualificationsRequirements:Experience leading, or playing a critical role in back end development for 4+ years, ideally in startup/SaaS environmentsStrong proficiency in Python, or very similar leading back end technologiesFamiliarity with NodeJS, PostgreSQL, Redis, AWS, DockerWorking knowledge in design patterns like SOA and microservices idealExperience with standard practices like TDD, Scrum/Agile a plusExperience mentoring other talented engineersBachelor in Computer Science or similar experienceAdditional InformationPerks:Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh.A nimble, energetic 15-person team with an open and collaborative culture. We like to have fun and gather for weekly lunches [on the company dime]. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant.Augment Solutions is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
