Who We Are: We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.The Summary: The Lead Infrastructure Technician installs, maintains and troubleshoots cabling and fiber infrastructure as well as installs and connects various network devices. The Lead Infrastructure Tech works directly with the engineers, project managers and customers to review work orders, project scope and any other requirements. They should be knowledgeable and understanding of telecommunications standards, as well as able to understand customer needs in order to provide recommendations. The Technician will consistently provide clear and concise communication via email and phone to the project manager and/or customer. The chosen candidate will provide exceptional communication skills, a strong attention to detail and high sense of urgency.The Lead Cabling Technician can be based anywhere in the U.S. and must be able to travel frequently. This role requires up to at a minimum 80% travel to customer job sites, often working out of town for extended periods.Perks of the Role:Company-paid expenses: Use a company card for all reasonable, pre-approved job and travel costs—no out-of-pocket spending required.Keep your travel rewards: Earn hotel, airline, and rental car points using your own loyalty programs while traveling on company business.On-the-ground support: In most cases, local technicians will be brought in to assist you on projects, making your job smoother and more efficient.Responsibilities:Meeting with customers, reviewing project scope and individual tasks.Installing, terminating, testing, certifying and labeling CAT5, CAT6, and Single/Multi Mode fiber.Building out complete IDF/MDF including installing Racks, Cabinets and ladder racking.Dressing cables and installing fiber channel trays.Drilling, cutting ceiling tiles, Penetrating firewalls, installing UL approved fire penetration solution including fire sleeves and fire stops.Installing various network devices, such as wireless access points, digital signage and security camerasLeading crews of installers, including sub-contractorsTroubleshooting and repairing copper and fiber connections issues.Install, cut, bend EMT conduit and raceway as needed to complete pathways.Document and report completed tasks on a daily basis to the project managerMaintain quality of service by establishing and enforcing industry and organizational standards.Contribute to team effort by accomplishing assigned tasks as needed.Lead by example and meet or exceed requirements for all policies including attendance and dress codes.Ability to work together effectively and professionally with internal and external customersAbility to communicate verbally through use of phone, e-mail, and fax systems continuously throughout dayAbility to drive for business purposes and maintain a good driving recordRequirements:College or Vocational Trade degree preferred, High school diploma required3 years cabling experience, with a minimum of 1 year as project lead, managing other techs.Must be organized, detail oriented, multi-taskingProficient with Microsoft OfficeA technical understanding of voice, data, and fiber optic systems is requiredMust be able to create detailed documentationExperience with cabling and fiber testing and certification devicesCapable of reading/interpreting blueprints to provide detailed direction and understanding of work requirements/expectations to team members;Capable of interfacing with the customer and providing exceptional serviceAbility to climb ladders, crawl, kneel, reach overhead as requiredAbility to differentiate between colors for termination requirementsWhat We Offer:The pay range is $26-$30/hr, based on experience401(k)401(k) matchingAD&D insuranceDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offProfessional development assistanceReferral programTuition reimbursementVision insurancePhysical Demands/Working Conditions: At a minimum, 80% travel to off-site locations across the US. Ability to read, write, and communicate orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically throughout the workday. In this position, you will need to move around the job site or office, ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day. Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions.Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.
